The Application Analyst - Healthcare should possess strong technical expertise and problem-solving abilities to support and optimize GAG’s healthcare applications and systems. The ideal candidate will have a deep understanding of healthcare IT solutions, workflows, and integrations, along with the ability to analyses system configurations, troubleshoot issues, and recommend enhancements. This role requires collaboration with cross-functional teams, interpreting system requirements, managing upgrades, and ensuring seamless application performance to support clinical and operational excellence. The candidate should be comfortable working both independently and alongside service providers to drive system improvements and ensure optimal functionality.

• Work closely with healthcare professionals, business analysts, and leadership teams to understand current and desired workflows, optimizing healthcare application functionality without unnecessary customization.
• Continuously seek improvements to healthcare applications, increasing automation, accuracy, efficiency, and accessibility of clinical and operational data.
• Act as the primary expert for healthcare IT systems, overseeing implementations, upgrades, and ongoing support
• Maintain & manage Healthcare application landscape of Ghassan Aboud Group
• Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Work with IT leadership and department heads to define priorities, timelines, and strategies for system improvements and new healthcare IT initiatives.
• Manages changes and testing to the system with planning, communication, and with minimal impact to system availability and uptime.
• Oversee security configurations, ensuring compliance with healthcare regulations (Riayati, Nabidh, Malafi) and granting appropriate system access based on roles.
• Develop and maintain user training materials, IT documentation, and business process guidelines for healthcare applications.
• Manage relationships with third-party vendors providing healthcare IT solutions, support, and consulting services.
• Contribute to budget planning and monitor expenses related to healthcare applications.
• Conduct in-depth testing, including end-user reviews, for new implementations and system modifications, ensuring a seamless post-implementation experience.
• Oversee healthcare application servers, MS SQL databases, and data integrity, ensuring optimal performance and security