Role Overview:

The Assistant Workshop Manager is responsible for overseeing day-to-day workshop operations to ensure efficient workflow, high-quality repairs, and timely job completion. The role involves leading and supervising technical teams, providing expert technical guidance, maintaining operational and safety standards, and ensuring customer satisfaction. This position plays a key role in driving productivity, optimizing workshop performance, and fostering a disciplined, high-performance work environment.

Key Responsibilities:

• Oversee daily workshop operations, including job allocation, workflow planning, and turnaround timelines.

• Lead, train, supervise, and motivate workshop staff including technicians, foremen, and service advisors.

• Provide technical guidance for complex diagnostics and repair cases, ensuring compliance with OEM standards and safety regulations.

• Review job cards, repair estimates, parts requirements, labour hours, and billing accuracy.

• Coordinate with parts, procurement, and operations teams to prevent delays and ensure smooth job progression.

• Monitor and improve workshop KPIs such as productivity, efficiency, first-time fix rate, and workshop utilization.

• Maintain workshop assets, tools, and diagnostic equipment, ensuring proper usage, calibration, and upkeep.

• Engage with customers for repair approvals, technical explanations, and professional resolution of concerns.

• Ensure accurate documentation, service records, and operational reports are maintained for management review.

• Enforce workshop safety procedures, housekeeping standards, and compliance with UAE labour laws and HSE requirements.

• Drive continuous improvement initiatives to enhance service quality, efficiency, and team performance.