We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

JOB PURPOSE

Business Banking (BB) provides a diverse range of products and services to SME customers. The unit is created to conceptualize, develop and implement a sustainable customer driven segment management system to maximize the Bank’s business from the Non-Individual customers of the Retail Bank. The unit has customer and P&L ownership, using necessary products and channels to service functional needs of customers.

As an Asst Manager – Merchant Acquiring you will be responsible for growing the bank’s merchant acquiring portfolio by acquiring and managing small and medium-sized enterprise (SME) merchants. The role focuses on working with a key partner to promote payment acceptance solutions (including but not limited to POS, QR, Tap-to-Phone, and e-commerce) to SME clients, driving digital adoption, increasing transaction volumes, and supporting the bank’s broader SME banking objectives

RESPONSIBILITIES

• Identify and onboard SME merchants from targeted sectors, working closely with key partner(s)
• Promote the bank’s acquiring solutions: POS terminals, QR codes, Tap-to-Phone, payment gateways
• Collaborate with SME Relationship Managers and branch teams to cross-sell acquiring solutions to existing SME banking customers
• Support with smooth onboarding and activation of merchant accounts, adhering to compliance and KYC guidelines
• Drive merchant activation and increase transaction volumes through regular follow-up, education, and support
• Conduct market research to identify customer segments with high transaction potential
• Ensure accurate and timely reporting of pipeline, sales activity, and merchant performance
• Resolve merchant issues in coordination with operations and customer support teams
• Achieve monthly sales targets and KPIs as defined by the department
• Work with RM, sales and payment solution partner to achieve sales objectives.
• Market research/ benchmarking to create best in class product offers
• Work on creating smooth customer journeys with strong service orientation