The Executive- Customer Service will process the orders of the stock across all the skus of the brands in the category / offered by the Brand Owner. This role has no direct people responsibility.

Responsibilities

• Assist the Manager – Customer Experience in ensuring consistent and excellent levels of customer service. This will be achieved by ensuring that all orders received from customers are entered accurately into the system and processed through shipments from correct locations and invoicing.
• Follow up with the Credit Controller and the Sales team where required when customer orders are placed on hold. Process all stock transfers from distribution centre to shops as well as locations transfers on timely and accurate basis and provide stock information to Customers and Sales Team on request. Process all stock related credit notes and periodically advise the Sales Team and Customers regarding the Credit Note raised
• Provide the customer and the Sales team with all relevant information pertaining to order fulfilment. This will involve : Clarifying any queries on LPOs and pricing.
• Dealing with all queries relating to deliveries.
• Providing clarifications on LPOs and the product range.
• Informing customers and the Sales team regarding late deliveries.
• Arranging for extra/ emergency deliveries as per the process defined.
• Provide support to the Sales team in maximizing recovery of lost sales based on the product availability in the DC only, reconfirming the requirements and the schedule deliveries.
• Provide regular support and assistance to the Supervisor and the Sales team in the administration of stock related issues such as-

1. Administration of stocks receipts into the different warehouses.
2. Stock transfers, stock uplifts and returns
3. Assist in stock control and reconciliation of Dubai stocks.
4. Analyse orders processed, details of deliveries made and stock returns on a monthly basis.
5. Maintain all documentation received from customers as per the defined process as well as internal documentation.
6. Interact with the Retail shops, Customers and Credit Controller to ensure smooth operations of cash sales.