HCL Technologies Middle East F Careers

Job Type

Work Type

Location

Experience

· Work on Incident /WO/ Adhoc task for Application related issue, enhancement, releases, create & follow up Bug to development team.

· Change deployment in Pre-Prod & Prod environment.

· Attend Tab and Cab meeting and coordinate with the relevant team.

· Provide technical support in resolving tickets focusing on P1 & P2.

· Ticket Analysis and Support Doc (run book, SOP, Server details) updation.

· Achieving all the Application Operation SLA.

· Make sure to adhere the ITSM Process.

· Ready to work under pressure and manage the work Load.

· Problem Management, Providing RCA for PI (Reactive & Proactive).

· Knowledge Transfer within the team.

Must Have: -

· DotNet Core & Framework

· C#

· MSQSL : Capable of writing simple to very complex queries

· Knowledge of Index, DML & DDL StatementIIS Knowledge

· Able to troubleshoot issue, analyze Logs & good problem solving ability

· Should be able to handle the pressure and take decision

· Good in Documentation

· Should have prior experience in application support or ready to work in Application support (No Code enhancement).

Good To Have: -

· ITIL Knowledge, ready to work in Application support environment with tight deadlines & availability

· Network & Security Knowledge

· Windows knowledge

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