IT Administration & Support:

• Provide Desktop & Network support for the users based on the Helpdesk Call ( L1 Support )
• Manage and maintain the complete end users accounts information’s
• Creating the company access cards and ID cards
• Recurring support calls to be avoided, escalate to next level – L2 incase failing to rectify the issue.

Asset Management/ Documentations

• Maintain the IT Asset Management System ensuring that all assets are recorded, Labeled and updated/removed when required in the System.
• All the licensing documents should be recorded in the system as well as in the file.
• All the IT Operational forms to be documented in the file
• Compliance to all QMS procedures.

CAFM Administration & Support

• In-dept. knowledge in CAFM to support the business continuity ( As a reliever to the CAFM development resource )
• Hands on CAFM Configuration knowledge to support the business requirements
• Assisting the ICT Executive to do the further development in CAFM software
• By the guidance of ICT Executive, you require to implement the project code / Asset register / PPM scheduling in the system

Training and Development:

• Provide Training to new or existing users on CAFM or any new systems.
• Provide Training on Mobility for Technicians.
• Provide new joiners induction program