Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
0 - 6 years
- Efficiently manage and dispatch taxi requests, ensuring optimal driver allocation and minimal wait times for customers.
- Monitor real-time vehicle locations and driver availability using GPS tracking systems to maintain operational efficiency.
- Handle customer inquiries and complaints promptly and professionally, resolving issues to maintain customer satisfaction.
- Coordinate with drivers, providing clear instructions and support to ensure smooth operations and adherence to company policies.
- Monitor and address any arising operational issues, such as traffic incidents, vehicle breakdowns, or driver emergencies.
- Communicate effectively with all stakeholders, including drivers, customers, and management, to ensure seamless communication.
- Maintain accurate records of dispatch activities, including trip details, driver logs, and customer interactions.
- Ensure the security of company assets, including vehicles, equipment, and confidential customer information.