Job Description:

We are seeking a skilled and detail-oriented Network Technician with hands-on experience in Cisco IP Telephony, troubleshooting analogue lines, Ethernet cable crimping, and working with patch panels. The candidate must have in-depth knowledge of Cisco networking hardware and have a passion for providing excellent network solutions. You will be responsible for supporting and maintaining our company's network infrastructure, ensuring minimal downtime, and performing diagnostics on both analog and digital systems:

Key Responsibilities:

1. Cisco IP Telephony Support:

o Install, configure, and maintain Cisco IP telephony systems, including hardware and software components.

o Troubleshoot and resolve issues related to Cisco IP phones, voicemail, call routing, and integration with other communication systems.

2. Analog Line Troubleshooting:

o Troubleshoot and resolve issues with analogue telephone lines and gateways.

o Test, repair, and maintain analogue lines to ensure optimal performance.

3. Ethernet Cable Crimping and Testing:

o Crimp, terminate, and test Ethernet cables (Cat5e, Cat6) to ensure proper connectivity.

o Perform cable fault diagnosis and repair as needed.

4. Patch Panel & Structured Cabling Management:

o Maintain, and manage patch panels for network cables.

o Ensure proper cable labeling, documentation, and physical routing as part of structured cabling best practices.

o Maintain high standards of cable management to support efficient troubleshooting and future scalability.

5. Network Configuration and Troubleshooting:

o Assist in the configuration, installation, and management of Cisco routers and switches.

o Troubleshoot and resolve network issues related to routing, switching, and connectivity.

6. Documentation and Reporting:

o Maintain accurate records of network configurations, installations, and repairs.

o Prepare and submit reports on network performance and issues.

7. Collaboration and Support:

o Collaborate with other IT teams and departments to resolve network issues and implement improvements.

o Provide support for network upgrades and enhancements as required.

Qualifications:

· Certifications: CCNA (Cisco Certified Network Associate) certification is required.

· Experience:

o Proven hands-on experience with Cisco routers and switches.

o Expertise in troubleshooting Cisco IP telephony systems and analogue lines.

o Experience working with analogue gateways and Ethernet cable crimping.

o Familiarity with patch panel installation, structured cabling, physical routing, and cable labeling.

· Skills:

o Strong knowledge of IP networking protocols and services (DNS, DHCP, VPNs, etc.).

o Proficient in using network testing tools and diagnostic equipment.

o Strong understanding of structured cabling standards (TIA/EIA).

o Ability to work independently and in a team-oriented environment.

o Excellent troubleshooting and problem-solving skills.

o Good communication and interpersonal skills.

Preferred Qualifications:

· Experience with network monitoring and management tools.

· Knowledge of voice and data network integration.

· Familiarity with network security best practices.

Working Conditions:

· Full-time position with occasional after-hours support as needed.

· Opportunity to work in a dynamic and evolving network environment.