Previous INOC experience • Previous Network monitoring, troubleshooting, network operational experience • Knowledge of network switches, Routers, Firewall, DWDM, Fiber, Voice and Wireless networks and Equipment. • Experienced using typical office PC applications. • Experience of ITSM or such trouble ticketing management / updating. • Knowledge of IP shall be added advantage • Excellent written, verbal, and interpersonal skills • Ensure continuous operation of the Network Services as per agreed SLA. • Monitors network traffic including infrastructure performance to ensure high quality connectivity. • Generate and submit the calls/trouble tickets reports to Superintendent. • Provide other support Services time to time as instructed by the Operations Team Leader and Company’s Superintendent.