• Provide day-to-day functional support for Oracle Fusion Payroll and other HCM modules, including Core HR, Absences.
• Troubleshoot and resolve user issues related to payroll processing, system configuration, and data integrity.
• Log, manage, and track Oracle Support Service Requests (SRs) for complex issues.
• Perform root cause analysis to identify and address underlying problems.
• Configure and maintain payroll elements, fast formulas, balance definitions, and payroll process flows to ensure accuracy and compliance with UAE legislation.
• Assist in testing and validating quarterly updates, patches, and new feature rollouts.
• Support data loads and conversions using tools such as HCM Data Loader (HDL) and Spreadsheet Loaders.
• Create and maintain operational documentation, including support processes, issue resolution steps, and system configurations.
• Collaborate with HR, Finance, and IT teams to ensure seamless integration and process efficiency.
• Generate reports and dashboards using Oracle Transactional Business Intelligence (OTBI) and BI Publisher to support HR analytics and reporting needs.
• Conduct end-user training sessions and provide guidance to ensure effective use of the payroll module.
• Advise on best practices for cloud processes, configuration options, and payroll compliance within the UAE.

Qualifications and Skills

• Experience: 4–10 years of hands-on experience in Oracle Fusion Cloud HCM with a focus on support or implementation.
• Education: Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.
• Module Expertise: Strong knowledge of Oracle Fusion HCM modules, particularly Payroll, Core HR, and Absence Management.
• UAE Localization: Proven experience supporting Oracle Fusion Payroll in compliance with UAE labor laws, including WPS, gratuity, and leave calculations.
• Technical Skills: Hands-on experience with Fast Formulas, HDL, HSDL, BI Publisher, and OTBI reporting.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to perform root cause analysis and deliver timely resolutions.
• Communication: Excellent communication, interpersonal, and documentation skills.
• Certifications: Oracle HCM Cloud certification is preferred but not mandatory.
• Attributes: Highly organized, proactive, and adaptable with a strong customer-service orientation.