Accountability Area

· IP telephony design and implementation experience with multivendor platform, including Cisco UC Manager / Call Manager (CUCM) Avaya, etc

· Managing voice service incidents efficiently and assuring high system uptime.

· Responsible for Cisco Unified Communications Design and End to End Project Delivery.

· Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered.

· Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies

· Lead the integration and interoperability of UC with multiple applications and platforms

· Provide support and assistance in UC fault isolation and performance management processes as requested.

· Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.

· Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function.

· Liaison with internal and external technical resources to define optimum solutions to quality challenges.

· Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.

· Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services.

· Provide training, webinars, and whitepapers as necessary to customers and on demand.

Communicate proactively and effectively with customers