Job Type
Full-time
Work Type
On-Site
Location
Cairo, Egypt
Experience
2 - 8 years
• Responsible for managing Service Desk communications with end to end support.
• Ensure 100% SLA compliance & Driving initiatives to improve SLAs by analysis and Responses
• To provide support in operations in the domain of Service Desk Support.
• Managing incident, request, problem & IMAC in Service Now Ticketing tool
• Support the following technologies: Windows 7/8, Mac Pro, MS Office, Lenovo Laptops & Desktops, Printers, Basic LAN/WAN connectivity
• Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Professional and proactive approach in resolving End User issues
• ITIL V3 Foundation Certified (Preferred)
• Fluent English and Arabic Speaker
• Great communication skills for the remote troubleshooting