Job Type

Full-time

Work Type

On-Site

Location

Cairo, Egypt

Experience

2 - 8 years
  • Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.
  • Explain Smaland admission policy in a friendly and professional manner.
  • Entertain children with agreed activities based on the Commercial Calendar.
  • Ensure the safety of children is the main priority while they are in Smaland.
  • Make announcements and page parents if there is any issue with children in the playroom area.
  • Handle routine customer complaints promptly and courteously.
  • Rotate and work at the Information desk to greet customers and address all incoming inquiries.
  • Ensure all system and emergency procedures are adhered to as per policy/procedure.
  • Brief the Duty Manager on complaints that require management assistance.
  • Adhere to all emergency procedures.
  • Maintain a safe environment for children within the area.