Job Type
Work Type
Location
Experience
Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
Job Summary/Objective
The Technical Consulting Professional at Alnafitha IT is responsible for providing guidance and solutions across diverse technology domains. This role involves assessing client needs, delivering tailored technology solutions, and ensuring successful project execution to enhance client operations and drive business value.
Key Responsibilities:
Client Needs Assessment
Lead engagements to understand complex client IT requirements by conducting in depth discussions and strategic assessments with clients to ensure comprehensive understanding and alignment of business goals
Oversee evaluations of existing systems by directing teams in analyzing system performance and identify critical gaps to drive strategic improvements that enhance client operations
Solution Design and Implementation
Design and approve implementation of plans by collaboration with senior leadership to define project scope and objectives to ensure solutions align with broader business strategies and clients needs
Manage the technical implementation process by coordinating resources and schedules to ensure timely deployment and guarantee successful execution while minimizing client disruption
Support and Troubleshooting
Offer direct support for teams in resolving complex client issues by establishing frameworks for support and escalation processes to ensure high levels of client satisfaction through effective issue management
Requirements Qualifications