* Deep understanding of Retail operations and driving Soft skills and Behavioral training.

* Design impactful training contents/modules for front-line staff.

* Assist the L&D Head in Training Calendar & Program Planning, Performance Coaching & Mentoring

* Rich expertise in Training Needs Analysis , Behavioral & Soft Skills Training, Instructional Design & Content Development

* E-learning Development, Articulate Storyline, LMS platforms, Post-training Evaluation , Kirkpatrick Model, Feedback Analysis