Jobs in Retail companies, Kuwait

Job titleStore ManagerReports to Operation Manager & CFO Position Overview: The Store Manager is responsible for overseeing the daily operations of the store, ensuring efficient performance, excellent customer service, team leadership, and driving sales targets. The ideal candidate will possess strong leadership and organizational skills, a deep understanding of retail operations, and the ability to foster a positive store environment.Key Responsibilities:1. Store Operations & Housekeeping:Ensure the store is maintained in accordance with company housekeeping and visual merchandising standards.Supervise the daily opening and closing procedures, including cash handling, register balancing, and deposits.Maintain high standards of store cleanliness, organization, and presentation.Monitor store supplies and place orders when necessary.2. Customer Service:Ensure exceptional customer service is delivered at all times.Handle customer complaints, inquiries, and feedback professionally and promptly.Provide accurate and current product information and care instructions to customers.Oversee customer orders and assist in locating desired items from other branches.3. Sales & Profitability:Achieve and exceed monthly sales targets and KPIs.Analyze sales reports to identify trends and make strategic decisions.Implement sales strategies to improve store performance.Drive customer data collection and actively grow the customer database.4. Inventory & Merchandising:Oversee inventory management including stock counts, inter-branch transfers, and stock replenishment.Ensure merchandise is properly priced, tagged, and displayed according to company guidelines.Collaborate with the Visual Merchandiser to implement seasonal and promotional displays.Ensure proper handling and presentation of footwear products.5. Team Management & Development:Lead, train, and motivate the store team to perform to the best of their ability.Assign duties, manage schedules, and track attendance.Conduct regular performance evaluations and provide coaching.Maintain team morale and recognize outstanding performance.Foster a collaborative and respectful team environment.6. Policy Compliance & Security:Ensure compliance with company policies, procedures, and standards.Monitor adherence to safety, health, and security regulations.Implement and enforce procedures to minimize internal and external theft.Report and address any unsafe or non-compliant behaviors.7. Reporting & Communication:Prepare sales, inventory, and employee performance reports.Maintain clear communication with the Operations and Brand Managers.Conduct regular team meetings to address store updates and concerns.8. Strategic Planning & Leadership:Collaborate with senior management on business development plans.Contribute to market analysis and competitor benchmarking.Develop future leaders within the store for succession planning.Requirements:Proven 4-5 years’ experience as a Store Manager or Assistant Manager, with minimum 2 years’ experience as a supervisor in a retail environment (footwear experience preferred).Strong leadership and interpersonal skills.Excellent communication and problem-solving abilities.Sound knowledge of retail operations and customer service standards.Proficiency in using POS systems and Microsoft Office Suite.Education:Diploma or Bachelor’s degree in Business Administration, Retail Management, or related field preferred.

Posted 9 months ago

Job TitleSales Assistant.Reports To Supervisor, Store Manager.SupervisesNone. Position Summary: The Sales Assistant plays a crucial role in delivering exceptional customer service and ensuring the smooth daily operations of the store. This position is responsible for maintaining product presentation, assisting customers, supporting sales, and managing stock and cash transactions.Key Responsibilities:Product Display and Merchandising:Ensure all stock is properly laid out and displayed according to brand standards (e.g., product placement, signage, sizing from smallest to largest, neatness).Ensure all products are price-tagged and bar-coded before display.Maintain visual merchandising standards to enhance customer experience and boost sales.Stock Management:Accurately record and manage stock administration including stock counts, inter-branch transfers, dispatch, and delivery.Monitor stock levels and report discrepancies or low stock to the supervisor.Customer Service:Greet all customers promptly and courteously, identify their needs, and provide knowledgeable assistance.Provide accurate and current information about the products.Promote loyalty programs and increase the customer database by adding new customers to the POS system.Understand and clearly communicate the exchange and return policy.Sales and Targets:Work toward achieving daily and monthly sales targets.Inform customers of ongoing promotions and upsell when appropriate.Prepare and maintain sales reports and related documentation as needed.Cashiering Duties:Operate the cash register with accuracy and efficiency.Handle cash, credit card payments, and customer refunds responsibly.Open and close cash registers, including counting money, separating slips, balancing drawers, and making deposits.Store Maintenance and Housekeeping:Maintain the highest standards of cleanliness and organization throughout the store.Ensure store shelves, counters, and display areas are clean and well-maintained.Assist in cleaning the floor, store windows, and other areas as needed.Security and Compliance:Maintain vigilance and awareness of store security to prevent theft and loss.Report any suspicious behavior or security concerns to management immediately.Other Responsibilities:Assist customers with product care instructions.Place special customer orders or coordinate with other branches to locate desired items.Ensure professional grooming and appearance at all times. Skills & Qualifications:High school diploma or equivalent.Prior experience in retail or customer service is preferred.Excellent communication and interpersonal skills.Attention to detail and strong organizational skills.Ability to work flexible shifts including weekends and holidays.Proficiency in using POS systems and handling cash transactions.

Posted 9 months ago

Loyalty Operations Executive/Specialist:The Loyalty Territory Specialist is responsible for executing all marketing and operationalaspects of the Shukran loyalty programme for given territory. This role involves ensuring thesmooth execution of loyalty initiatives, coordination with brands, analyzing and reporting oncampaign performance, and identifying opportunities for improvement for the region. The idealcandidate is detail-oriented, process driven, analytical, and passionate about enhancing customerexperience through effective loyalty program management.Key Responsibilities:• Territory Campaign Management:o Oversee the day-to-day operations of the loyalty program within the territoryo Ensure timely and accurate execution of program campaignso Communicate to key stakeholders to develop and implement campaignso Brief creative and operational teams to develop appropriate artwork and campaign setupo Manage territory loyalty initiatives o Manage Platinum and top tier customers and queries• Data Analysis:o Analyze loyalty program data to monitor performance metrics and customerengagement for territory o Provide insights and recommendations for loyalty activities within territory o Track and report on key performance indicators (KPIs).• Customer Engagement:o From insights and performance, develop strategies to increase customerparticipation and engagement.o Implement targeted campaigns to boost loyalty program membership and activity.o Drive deeper Platinum engagement with Shukran• Cross-Functional Coordination: o Collaborate with marketing, IT, customer service, and finance teams. o Support loyalty program initiatives and resolve any operational issues.• Reporting:o Prepare regular reports on loyalty program territory performance.o Highlight key metrics and insights for senior management.• Compliance:o Ensure all loyalty program activities comply with relevant regulations of theterritory and company policies. • Customer Support:o Address top tier customer inquiries and issues related to the loyalty program.o Ensure a positive customer experience.Qualifications:• Education: o Diploma in Marketing, Business Administration, or a related field.• Experience:o 2-4 years of experience in loyalty program management, marketing operations, ora related field. • Technical Skills:o Loyalty marketing and programme coordinationo Stakeholder management o Customer service experto Customer experience specialist • Communication Skills: o Excellent verbal and written communication skills. o Effective collaboration with cross-functional teams.• Detail-Oriented: o High level of attention to detail and organizational skills.• Customer-Centric: o Passion for enhancing customer experience and driving customer loyalty.• Project Management:o Ability to manage multiple projects simultaneously and meet deadlines.Key Competencies:• Good Communicator: o Ability to communicate effectively with key stakeholders• Initiative: o Proactive approach to identifying and addressing operational challenges.• Team Player:o Ability to work collaboratively in a team environment.

Posted 2 years ago