Customer Service Jobs in Egypt

Handle inbound customer inquiries via phone, email, or chat in German.Assist with reservations, cancellations, flight changes, and general travel support.Provide accurate and timely information, ensuring a world-class customer experience.Log all customer interactions accurately using internal CRM systems.Collaborate with your team to meet performance targets and maintain customer satisfaction.Maintain a professional and positive attitude in all customer interactions.Work in rotational shifts with flexibility (latest shift ends at 8 PM).

Respond to customer inquiries via phone or email in French.Assist clients with travel-related bookings, changes, and issues.Resolve customer problems professionally and within defined timelines.Accurately document all interactions in the system.Coordinate with team members and managers to meet performance goals.

Responsibilities:*Coordinate real estate transactions from start to finish, including document preparation, scheduling inspections, and liaising with clients, agents, and vendors.*Ensure compliance with all legal and contractual requirements throughout the transaction process.*Maintain accurate records and databases related to real estate transactions.*Provide excellent customer service and support to clients during the buying or selling process.*Keep abreast of market trends and industry regulations to provide informed guidance to clients.*Manage calendars, appointments, and schedules.*Handle email correspondence, phone calls, and other communications in a professional and timely manner.*Assist with data entry, file organization, and document management tasks.*Conduct research, compile reports, and create presentations as needed.Qualifications:*Previous experience as a real estate virtual assistant, fulfillment specialist agent or related role is preferred.*Knowledge of real estate transactions, contracts, and industry terminology.*Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and real estate software/tools.*Excellent communication skills, both written and verbal.*Strong organizational and time management abilities.*Attention to detail and accuracy in handling documentation and data.*Ability to work independently and collaboratively in a virtual team environment.*Familiarity with property management processes and best practices is a plus.