Sales - Telesales / Telemarketing Jobs in Egypt

We’re looking for a Call Center Agent / Telesales Specialist in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care. Responsibilities —Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards —Ensuring timely and accurate processing of all leads, requests, and customer interactions —Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions —Proactively contacting existing customers regarding insurance policy renewals —Converting renewal opportunities into successful sales and reducing customer churn —Identifying upsell and cross-sell opportunities during renewal interactions —Entering and updating customer information and interaction results in the CRM system —Following scripts and communication templates, adhering to quality standards —Meeting individual KPIs

We’re looking for a Telesales Specialist in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care. Responsibilities —Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards —Ensuring timely and accurate processing of all leads, requests, and customer interactions —Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions —Proactively contacting existing customers regarding insurance policy renewals —Converting renewal opportunities into successful sales and reducing customer churn —Identifying upsell and cross-sell opportunities during renewal interactions —Entering and updating customer information and interaction results in the CRM system —Following scripts and communication templates, adhering to quality standards —Meeting individual KPIs

Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other assigned communication channels Contribute to sales performance by identifying cross-selling opportunities and assisting in lead conversion Provide accurate information about products, services, policies, and procedures Handle customer complaints, resolve issues within scope, and escalate unresolved cases to relevant teams Route requests outside the call centre’s responsibility to appropriate departments for follow-up Keep and update all interactions in the CRM or ticketing system accurately Meet performance metrics including response time, call quality, and customer satisfaction Maintain a high level of professionalism and service quality in all interactions Support company initiatives, campaigns, and service improvement activities Requirements At least 1–2 years of experience in telesales, customer support, or call centre roles Customer-oriented mindset and positive, professional demeanor Strong communication and interpersonal skills Attention to detail and ability to multitask Team player with a collaborative attitude Time management and organizational skills Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.) Proficiency in Arabic and English (both used daily) Stable internet connection and readiness to work in a digital environment Experience or interest in insurance services is an advantage