Associate Jobs in Egypt

Posted 2 days ago

Job Purpose: The Assistant Academic Quality Manager is responsible for supporting the operation of the Academic Quality Office to ensure that key processes are delivered to a high standard in compliance with the University s policies, procedures and regulations. Provide administrative support to Academic Quality Managers, ensuring that relevant academic quality data, information and documents are compiled in evidence-informed and timely ways. Work with relevant academics and professional services colleagues to ensure that academic quality processes are completed in accurate and timely ways. Job Responsibilities: Support the Academic Quality Manager to ensure that all academic quality administrative tasks are completed to a high standard in a timely manner Undertake relevant data analysis to support the Academic Quality Manager with relevant information regarding academic quality. Support the Academic Quality Manager to ensure that all student-facing and public documents are complete and correct, held in a complete document repository and that any changes are appropriately referred to governance committees and formally updated when approved. Act to record accurate meeting minutes of Faculty-level academic quality committees and sub-committees. Act where appropriate as a first point of contact for academics when they enquire about academic quality related matters, providing a relevant response or referring the enquiry to the Academic Quality Manager. Coordinate and administer academic quality projects as requested by the Academic Quality Manager. Undertake relevant training to develop necessary knowledge, skills and behaviors required by high performing academic quality professionals. Undertake any additional duties as assigned by the line manager. Job Requirements: Educational Qualifications: Bachelor s degree in a relevant field (e.g., Business Administration). A postgraduate degree is highly preferred. Experience : Minimum of 7 years experience in higher education administration, academic governance, quality assurance, or compliance. Technical Skills : Proficiency with Microsoft Office applications. Excellent document auditing, policy review, and process mapping skills. Data-driven mindset with attention to detail. Fluency in English (spoken and written) is essential. Competencies Core: Interpersonal Skills Collaboration Integrity & Accountability Results Focus

Posted 2 days ago

Key Responsibilities: Lead the design review, implementation, and integration of all electrical systems experience in Medium Voltage (MV) distribution systems (11 kV / 22 kV), including protection relays and protection schemes, with the capability to implement and modify scheme logic as required Low Voltage (LV) systems Smart Ring main unit (SRMUs) Experience in Remote Terminal Units (RTUs) Grounding and lightning protection systems Electrical panels, cabling, and switchgear Ensure all electrical works are executed in accordance with IEC standards, specifications, and local regulations. Revise all project Documents, Outline drawing, Schematic drawing, Bill of material, Production file and as built drawings. Reading & study electrical specifications and Project documents. Quality, Safety & Compliance Oversee QA/QC processes for electrical installations and ensure adherence to HSE (Health, Safety, and Environment) standards. Conduct technical audits, inspections, and reviews to ensure quality and performance. Support testing and commissioning (T&C) of electrical systems and resolve technical issues during field execution. Documentation & Reporting Review and approve electrical design packages, shop drawings, detailed design and method statements, etc. Maintain accurate technical documentation including red-line drawings, test reports, and as-built records. Provide regular updates to the Technical Director on progress, risks, and mitigation strategies. Team Leadership Participate in technical meetings, design reviews, and coordinate workshops with internal and external stakeholders.

Posted 3 days ago

Lead CatA/B type of tenders and propose best Tendering Setup with the Opp Leader to win the project.Define the winning Tender strategy with the opportunity capture team.Lead the project cost optimization strategy if needed in order to reach the target price.Lead the tender preparation (Technical, Contract, Purchasing, Finance, HSE, Cybersecurity, Quality, Logistiscs, Workshop & Site Works, etc).Make sure the CAPEX scope quoted is "Services Ready".Prepares or works with the services department to attach services offer with CAPEX offer.Manage tender risk analysis with SRM and SMEs.Present the offer to SE mgmt for approval/validation.Participate actively in customer negotiations and closing of the deal.Transfer project to execution team.Tendering activities shall be executed in full compliance with Schneider Electric s CPP (Customer Project Process), using the official tendering templates, tools, and established global best practices to ensure consistency, quality and governance adherence across all submissions.The Tendering Manager will primarily support tendering activities for the Schneider Electric Cloud & Service Providers (C&SP) Segment, with a focus on complex data center - related projects across the region.The tendering scope covers multi Business Unit (multi-BU) opportunities, including integrated solutions involving Power Products, Power Systems, Secure Power, Services, and Digital Energy portfolios.Duties and Responsibilities:Commercial aspects: Need to be very business oriented. The only reason why we bid is to win!Understand Customer needs and translate them with the Opportunity Leader into a winning Tender Strategy.Understand how to sell added value with an EP&P project approach.Prepare commercial offer and executive summary showing SE value proposal.Participate actively in customer negotiations.Tender preparation:Communicate Tender Strategy to all team participants (local/reginal/global) during Tender Kick-Off.Communicate Bid schedule to his team and makes sure it's respected.Animate his tender team in regular follow-up meeting to anticipate problems / elaborates alternative plans if needed.Translate Target Prices to Target Costs with the Opportunity Leader.Works with, and challenges, his/her tender team not to exceed this amount building different scenario to reach it.Lead Risk & Opportunity sessions with SMEs.Lead cash curve scenario with finance for the offer submission and anticipating negotiations.Prepare Tender Review presentation with his/her team, captures comments from mgmt./SMEs and modifies the offer accordingly.Submit tender approval as per official internal processes.Is responsible of submitting the complete offer in due time to customer.Master main aspects of the offer: Technical Proposal, Purchasing topics, contractual aspects, schedule, risks, commercial environment, cashflow, etc.Is capable of quickly seeing the impact on these different aspects while negotiating.What's in it for you:Qualifications:Bachelor s degree of Electrical engineering.5 to 8 years of experience in tendering/bid/proposal positions.Excellent commend of English.Professional user of Microsoft Office.People oriented with great communication skills.Has a strong commercial mindset.Customer oriented.Aptitude to stand time pressure and stress while keeping high performance levelAdhering to the principals & values.Learning & researching.Adapting and responding to change.

Posted 3 days ago

Key Responsibilities:Supervise and lead a team of CX agents across voice, chat, and email channels, running daily briefings and performance check-ins.Coach and develop agents based on Quality Assurance (QA) findings and KPI gaps to drive continuous performance improvement.Handle senior-level escalations and resolve complex customer issues requiring advanced judgment and conflict resolution.Monitor real-time queue performance and dynamically adjust agent coverage to meet service level demands.Track team-level performance metrics including SLA adherence, CSAT, Average Handle Time (AHT), and First Contact Resolution (FCR).Escalate operational blockers to the CX Manager with proactive, proposed solutions to maintain workflow efficiency.Coordinate with cross-functional teams including Sales, Mortgage, and Property Management to resolve complex, multi-department cases.Conduct weekly QA reviews on a defined sample of agent interactions to identify failure points and feed them into SOP updates.Ensure data and process compliance across the team, enforcing communication scripts, data capture standards, and proper escalation paths.Support the onboarding of new hires to ensure seamless training and integration into the CX team.Build and maintain team trackers using Google Sheets or Excel, leveraging formulas and dashboards to monitor KPIs and surface data trends.Identify and report on pattern-based issues such as repeat complaints or product friction and submit regular data for weekly and monthly CX reviews.3 to 5 years in customer service or contact center operationsAt least 1 year in a team lead or supervisory roleStrong Arabic and English communication, written and verbalProficiency in CRM/Ticketing tools such as Salesforce, Zendesk, or equivalentHands-on experience with Google Sheets, Google Workspace, or Microsoft Office SuiteAbility to build reports, trackers, and performance dashboards independently

Posted 3 days ago

As an Senior Consultant, you will play a vital role in delivering strategic insights and effective solutions to our clients. You will lead engagement streams and oversee junior team members, working collaboratively with team members and business leaders. Leveraging your industry knowledge, analytical abilities, and creative strategies, you will facilitate impactful change, enhance operational efficiency, and build strong client relationships Key Responsibilities Lead and manage specific workstreams within client engagements, ensuring timely, high-quality delivery aligned with overall project goals Serve as a key contact for client stakeholders on assigned workstreams, contributing to effective communication and relationship-building Guide and supervise senior consultants and analysts, providing quality checks, coaching, and day-to-day oversight Support in providing strategic solutions to clients by analyzing their challenges, identifying opportunities, and designing tailored, high-impact recommendations Drive the creation of compelling deliverables, including reports, presentations, and strategic recommendations Validate and synthesize quantitative and qualitative analyses to support evidence-based decision-making Identify and flag potential delivery risks or challenges early, offering practical solutions and adjustments as needed Collaborate with managers and engagement leaders to align internal resources and capabilities with client needs Support business development efforts by contributing to proposal development, opportunity scoping, and stakeholder research Actively invest in personal development by expanding sector knowledge and seeking mentorship and feedback Skills: Client Co-Creation and Solution Design Structured Problem-Solving and Critical Thinking Business Case Development and Implementation Planning Data-Driven and Technology-Enabled Solutioning Systems Thinking and End-to-End Process Integration Work Environment Based in the Middle East (KSA, UAE, Qatar,..), with flexibility for remote and onsite engagements. High-performance team culture fostering continuous learning and development Travel may be required based on client needs Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

Posted 3 days ago

Own the design, development, and maintenance of our .NET microservices (authentication, booking, payments, consultations..etc) Lead a refactoring effort on existing services reducing oversized classes, improving separation of concerns within a Clean Architecture layout, and paying down technical debt safely Harden security: per-service JWT signing keys, secrets management via AWS Secrets Manager / SSM, auth flow correctness, and remediation of findings from a recent security audit Design and evolve data models with Entity Framework Core and SQL Server, including migrations Build and maintain integrations: payment gateways (Stripe, PayPal), real-time video , push notifications, and inter-service APIs Grow automated test coverage (unit and integration) and strengthen the GitHub Actions CI/CD pipelines Operate services on AWS (App Runner, RDS, S3, SQS) deployments, observability, and incident response Collaborate with the frontend (React) and mobile (Flutter) teams on API contracts What we're looking for Required 4+ years of backend engineering, with strong C# and .NET (.NET 8 / 9 / 10) Deep ASP.NET Core experience, including Minimal APIs Strong Entity Framework Core and SQL Server schema design, migrations, query performance JWT-based authentication / authorization, ideally across multiple services Hands-on AWS App Runner (or ECS / containers), RDS, S3, SQS, Secrets Manager Experience with microservices and a layered / Clean Architecture approach Comfortable writing automated tests and working with CI/CD pipelines Solid understanding of application security fundamentals

Posted 3 days ago