Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other assigned communication channels

Contribute to sales performance by identifying cross-selling opportunities and assisting in lead conversion

Provide accurate information about products, services, policies, and procedures

Handle customer complaints, resolve issues within scope, and escalate unresolved cases to relevant teams

Route requests outside the call centre’s responsibility to appropriate departments for follow-up Keep and update all interactions in the CRM or ticketing system accurately

Meet performance metrics including response time, call quality, and customer satisfaction

Maintain a high level of professionalism and service quality in all interactions

Support company initiatives, campaigns, and service improvement activities

Requirements

At least 1–2 years of experience in telesales, customer support, or call centre roles

Customer-oriented mindset and positive, professional demeanor

Strong communication and interpersonal skills

Attention to detail and ability to multitask

Team player with a collaborative attitude

Time management and organizational skills

Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.)

Proficiency in Arabic and English (both used daily)

Stable internet connection and readiness to work in a digital environment

Experience or interest in insurance services is an advantage