Jobs in IT, Software & Internet Services companies, Kuwait

Operate and drive transit mixer trucks to transport and deliver ready-mix concrete to construction sites.Follow all traffic regulations and safety guidelines to ensure safe operation of the vehicle.Inspect the vehicle before and after each shift to ensure it is in good working condition and report any issues to the supervisor.Load and unload concrete materials as required, ensuring proper weight distribution and secure fastening.Maintain accurate records of deliveries, including time, location, and quantity of concrete delivered.Communicate with dispatchers and project managers to coordinate delivery schedules and address any issues or concerns.Follow proper concrete handling and pouring techniques to ensure the quality of the delivered product.Monitor and maintain the cleanliness of the transit mixer truck, both inside and outside.Conduct routine maintenance tasks such as checking oil and fluid levels, tire pressure, and cleaning filters.Adhere to company policies and procedures, including safety protocols, at all times.

Weather Forecasting: Analyzing weather data from various sources such as satellites, radar, weather stations, free demo

Perform laser treatments on patients, ensuring safety and efficacy.Educate patients on post-treatment care and provide appropriate skincare recommendations.Maintain accurate and detailed patient records, including treatment plans and progress notes.Ensure cleanliness and sterilization of laser equipment and treatment rooms.Stay updated on the latest advancements and techniques in laser treatments.Collaborate with other healthcare professionals to provide comprehensive patient care.Adhere to all legal and ethical standards in patient care and confidentiality.

Are you a front-of-house extraordinaire? Is customer service your forte? If meeting and greeting people is your thing, then we'd love to hear from you! Our fitness establishment is looking to hire several receptionists for our clubs in Kuwait. Roles and responsibilities include;*meeting and welcoming clients in a professional and friendly manner*answering phone calls and directing them to the appropriate department or person*answering queries about our clubs as well as products and services with offer either face to face or online*attentive to detail and giving the best end-user experience to our members*being calm should a difficult situation arise

Recruitment, Employee Engagement, Employee Relation, Employee Events, Trainings, Talent Acquisition, On Boarding, Training,

Contact center quality assurance (QA) is a process aimed at monitoring, evaluating, and improving the interactions between customers and agents in a contact center. QA ensures that agents provide a consistent, high-quality service that meets the company’s standards and complies with industry regulations. Here’s an overview of the key components:1. Call Monitoring:Supervisors or quality analysts listen to recorded calls or observe live interactions between agents and customers.They assess the agent's communication skills, adherence to scripts, empathy, problem-solving abilities, and compliance with protocols.2. Performance Metrics:First Call Resolution (FCR): The percentage of calls resolved during the first interaction.Average Handle Time (AHT): The average time spent on each customer interaction.Customer Satisfaction (CSAT): A measure of how satisfied customers are after their interactions.Net Promoter Score (NPS): Gauges customer loyalty based on how likely customers are to recommend the service.Compliance Adherence: Ensuring agents follow legal and internal guidelines during interactions.3. Evaluation Forms:Standardized evaluation forms are used to score interactions across various dimensions (e.g., professionalism, communication, accuracy).Forms may include both objective criteria (e.g., did the agent verify the customer’s information?) and subjective criteria (e.g., did the agent show empathy?).4. Feedback and Coaching:After evaluations, agents receive feedback on their performance.Targeted coaching sessions help agents improve their weak areas, whether in communication, technical skills, or policy adherence.Ongoing training and development programs can address common issues across the team.5. Customer Feedback:Direct feedback from customers through post-interaction surveys or other channels provides insights into customer satisfaction and areas for improvement.This data is often integrated into the QA process to measure real-world impact.6. Compliance and Risk Management:Ensuring that agents comply with legal requirements (e.g., data protection, regulatory compliance) is crucial.QA can help identify potential compliance risks, such as improper handling of sensitive information or failure to follow required scripts.7. Technology and Tools:Many contact centers use specialized QA software to streamline the process of monitoring, scoring, and reporting on interactions.Artificial Intelligence (AI) and speech analytics tools are increasingly used to automate parts of the QA process, analyzing large volumes of interactions for trends and insights.8. Reporting and Continuous Improvement:QA teams regularly generate reports on performance, highlighting trends, key performance indicators (KPIs), and areas needing attention.Continuous improvement plans are put in place based on data gathered through QA efforts, aiming to enhance both agent performance and customer satisfaction.9. Lead Management & Sales:Lead management and sales involve capturing, tracking, and nurturing potential customers (leads) to convert them into actual buyers. Here’s a brief overview:Lead Capturing: Leads are sourced from various channels like websites, ads, or inbound calls.Lead Qualification: Leads are categorized as cold, warm, or hot based on their readiness to purchase.Lead Nurturing: Agents maintain regular communication, follow-up, and provide personalized content to keep the lead engaged.Sales Conversion: Once leads are ready, agents pitch the product or service, address objections, and close the sale.Tracking & Reporting: CRM tools help monitor lead progress and agent performance, optimizing future efforts.Implementing a strong QA program ensures that the contact center not only meets its operational targets but also provides a consistently positive customer experience.

Job Purpose / Responsibilities – Supervise and perform collective, planned, preventive & breakdown maintenance ensuring 99% quality of work accomplished and 99 % work completed. Analyze & interpret machine performance based on machine records, log reports & complaints record and take or suggest corrective measures to achieve Plant quality procedure. To achieve 97% of machine utilization by minimizing breakdowns and to ensure Plant quality assurance system requirement.Key Responsibility- To lead the mechanical team to execute the jobs effectively. To perform the duties of Mechanical Engineer during his absence @100% efficiency. Routine checking of running equipments and take corrective actions in order to prevent breakdowns for achieving Plant quality assurance system requirements. Check and maintain minimum level of spare parts requirements for related equipment without affecting equipment’s time efficiency and report to maintenance engineer. Analyze & interpret machine performance based on machine records, log reports & complaints record and take or suggest corrective measures to achieve Plant quality procedure. To record on logbook with 100% accuracy for all observations, breakdowns and action taken, work achieved or in progress. To ensure safe working with all necessary safety guidelines, monitor and ensure proper tool using, safekeeping of tools & cleanliness of work areas and equipments Supervise and/or perform expansion projects & modification works according to the schedules and plans. Attend all Emergency calls for breakdowns and take appropriate action during night and off days within one hour.

To analyze equipment operating problems and make recommendations and carry out the repair. To perform corrective, planned, preventive & predictive maintenance of all process equipments.Key AccountabilitiesTo attend equipments malfunctioning or breakdown, trouble shooting and repairs by welding and fabrication or using lifting appliances to bring back the machine in to operation.Carry out planned and preventive maintenance as per the department’s scheduleTo attend and perform Equipment breakdown or Emergency work at any time if needed, even at night & report duty when instructedTo record daily on logbook with 100% accuracy for all observations, breakdowns and action taken, work achieved or in progress.To work as process, shift mechanic or change in routine working schedule if needed with instructions of department seniors.To ensure safe working with all necessary safety guidelines, safe keeping of tools & daily cleanliness of work areas.To attend and ensure operational firefighting equipment’s when necessary

Install, maintain, and repair electrical systems and equipment in an industrial setting.Perform routine inspections to identify and troubleshoot electrical issues.Read and interpret electrical blueprints and diagrams.Collaborate with other tradespeople to complete projects on time and within budget.Adhere to safety protocols and ensure compliance with electrical codes and regulations.Test electrical systems and components to ensure they are functioning properly.

We are a big fitness brand with facilities throughout Kuwait and hence we are looking for a detail-oriented, thorough and organized sales manager to join our team! In this position, you will manage and coordinate the schedules of the sales representatives to meet and exceed sales quotas. Duties and responsibilities include:Understand customer needs and offer solutions and supportOrganize and coordinate sales representatives schedulesResearch potential leads from business directories, web searches, or digital resourcesRecruit, hire, and train new sales representativesReceive and report on all sales leadsSupervise sales representatives and assistantsAnswer potential customer questions and follow-up call questionsWork with sales team when closing salesTrack weekly, monthly, and quarterly performance and sales metricsMeet all sales quotas and goalsAssist sales representatives and team to meet and exceed goals in a B2B and B2C settingPlease note that if your sales representative is still new to the idea of sales, it would be your responsibility to implement the basics of sales and to educate them on being successful sales reps (prospective outreach, leads, helping them to schedule calls and closing of the sale).

Experienced Network and Security Administrator with a comprehensive background in Cisco ACI, Cisco DNA Center, SD-Access, Cisco ISE, CUCM, Palo Alto, and Fortinet FortiGate. The ideal candidate will be responsible for designing, implementing, managing, and securing the company's network infrastructure and unified communications systems.Main Duties and Responsibilities/Performance Standards: 1.            Network Design and Implementation:Design, deploy, and manage Cisco ACI fabric solutions in data center environments.Utilize Cisco DNA Center for network automation, assurance, and analytics.Implement and manage Cisco SD-Access for secure network segmentation and policy-based access control.Configure and maintain Palo Alto and Fortinet FortiGate firewalls for network security.2.            Unified Communications:Deploy, configure, and manage Cisco Unified Communications Manager (CUCM) to support voice and video communication solutions.Administer and optimize unified communications infrastructure, including call routing, voicemail, and collaboration tools.Troubleshoot and resolve issues related to voice quality, connectivity, and system performance.3.            Security Management:Configure and manage Cisco ISE for secure network access control, identity management, and policy enforcement.Manage and maintain security configurations on Palo Alto and Fortinet FortiGate devices, including threat prevention, VPN, and firewall rules.Conduct regular security assessments and implement mitigation strategies to protect against vulnerabilities and threats.4.            Network Monitoring and Optimization:Monitor network and unified communications performance using Cisco DNA Center and other monitoring tools.Identify and resolve network issues to ensure optimal performance and minimal downtime.Maintain detailed network and communications documentation, including configurations, topologies, and standard operating procedures.5.            Support and Troubleshooting:Provide advanced technical support for network and security-related incidents, ensuring quick resolution and minimal impact on business operations.Collaborate with cross-functional teams to address complex technical issues and implement network changes.Participate in on-call rotations to provide 24/7 support and incident response.6.            Continuous Improvement:Stay current with the latest trends and technologies in network, security, and unified communications.Proactively recommend and implement improvements to network architecture, security policies, and unified communications systems.Mentor and train junior network engineers and administrators.Performance Competencies:Excellent communication and interpersonal skills with strong negotiating skills to resolve any disputes and disciplinary matters.Ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.Must be able to prioritize and work effectively in a constantly changing environment.Awareness of required organizational practices and accreditation standards.Leadership and team management.Network and security infrastructure design and implementation.Policy development and optimization.Accreditation support.Incident response and resolution.Monitoring and operations.

Identify and pursue new business opportunities in the commercial and industrial sectors for Fans.Develop and maintain strong relationships with existing and potential customers.Conduct market research to identify trends, competitors, and opportunities.Prepare and deliver technical presentations and proposals to customers.Negotiate and close sales agreements.Provide technical support and expertise to customers regarding fan selection and techno-commercial proposals.Conduct site visits and assessments to understand customer requirements and recommend appropriate solutions.Stay updated on the latest fan technologies and industry standardsAddress customer inquiries and concerns promptly and professionally.Coordinate with the associated teams to ensure timely delivery of products and solutions.Provide post-sale support and ensure customer satisfaction.Maintain accurate records of sales activities, customer interactions, and project details.Prepare regular reports on sales performance and market feedback.Collaborate with the marketing team to develop promotional materials and strategies

موظف اول دعم فني لتكنولوجيا المعلومات • استكشاف أخطاء الأجهزة والبرامج وإصلاحها • الشبكات والتركيب واستكشاف الأخطاء وإصلاحها.• يجب أن يكون سريع التعلم • يمكن أن يعمل بشكل مستقل•مهارات الاتصال المهنية مع الموظفين والعملاء •أن يجيد اللغة الإنجليزية شرط اساسي .•التحدث باللغة العربية سيكون ميزة إضافية.•إقامة قابلة للتحويليجب أن يكون جميع المرشحين متواجدين في الكويت .• Hardware and Software Troubleshooting • Networking, Installation and Troubleshooting.• Must be a quick learner • Can work independently • Professional communication skills with staff and customers • Fluent in English is a must .• Arabic speaking will be an added advantage .• Transferable Iqama All candidates must be based in Kuwait .

Developing and implementing Oracle ADF applications to meet business requirements.Designing, coding, testing, and debugging software modules using Oracle ADF technologies.Collaborating with cross-functional teams to gather and analyze requirements.Troubleshooting and resolving technical issues in Oracle ADF applications.Creating technical design documents and providing input on system architecture.Optimizing performance of Oracle ADF applications.Participating in code reviews and providing feedback to improve code quality.Keeping up to date with latest Oracle ADF technologies and best practices.Providing support and training to end users on Oracle ADF applications.

The role of a Product Designer at Canonical With Ubuntu, Canonical created the first Linux for human beings. Our design team is on a mission to turn complex, open-source software into intuitive products that can change the face of enterprise IT. We are looking for an exceptional Product Designer, who shares our passion. Our mission is to make enterprise-grade open source software, applications and services available to people everywhere. We create world-renowned software, impacting the lives of millions of engineers, enterprises, entrepreneurs and consumers every day. Our multi-disciplinary web design and production team includes visual designers, UX designers, front-end and back-end developers to bring exciting web projects to life. We help and learn from each other and strive to improve our work and processes. We make enterprise-grade open source available to people everywhere. We are looking for an expert Product Designer who is fluent in current design thinking, with an appetite for technology and innovation, and who is looking to bring the Ubuntu and Canonical brands to life across events, offices as well as digital and social assets. As a multi-disciplined designer, you will deliver exceptionally crafted and creative work in response to the business design needs. This role sits in the design team reporting to the design manager - brand & marketing. Location: This role will be based remotely in the EMEA region. What will your day look like We create world-renowned software, impacting the lives of millions of engineers, enterprises, entrepreneurs and consumers every day. Our design team works in a multi-disciplinary environment with visual designers, UX designers, front-end and back-end engineers to bring exciting web projects to life. We help and learn from each other and constantly strive to improve our work and processes. Product Designers at Canonical have a vital role in the success of Ubuntu, our partners, customers and the larger Ubuntu community. Clear, stylish presentation that aids the user experience of our products is how we raise the bar and reach the widest audience. Real content and information will be at the core of the designs you produce. You know the ins and outs of typography, colour and layout, and you care deeply about usability, accessibility and web standards. You should have agency, company or freelance design experience. Read more about the design team What we are looking for in you Excellent academic results at school and university Bachelor's or equivalent in Art /Design Exceptional design talent with experience in branding, including visual identities, brand experiences… Knowledge and passion for user experience, technology and design Commitment to continuous learning and improvement - curious, flexible, scientific Engagement with the latest design research and innovation Knowledge of InDesign, Illustrator, and Figma Photoshop What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner. Fully remote working environment - we've been working remotely since 2004! Personal learning and development budget of 2,000USD per annum Annual compensation review Recognition rewards Annual holiday leave Parental Leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues at 'sprints' Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.