Jobs in Healthcare, Hospital & Medical Services companies, Egypt

We are seeking a detail-oriented and organized Accounts Payable Accountant with 1 to 3 years of experience to join our finance team. The successful candidate will be responsible for managing the company s accounts payable processes, ensuring timely and accurate processing of invoices, payments, and reconciliations while maintaining strong vendor relationships. Key Responsibilities: Process and verify invoices, expense reports, and payment requests in accordance with company policies and procedures. Ensure timely and accurate payment of vendor invoices via cheque, electronic transfer, or other payment methods. Reconcile accounts payable transactions and resolve discrepancies or issues with vendors and internal departments. Maintain accurate and up-to-date vendor records and documentation. Assist with month-end and year-end closing activities related to accounts payable. Collaborate with procurement and other departments to ensure proper authorization and documentation of expenses. Prepare and maintain reports related to accounts payable activities. Support internal and external audits by providing necessary documentation and explanations. Continuously improve accounts payable processes to enhance efficiency and accuracy. Respond to vendor inquiries professionally and promptly. Qualifications: Bachelor s degree in accounting, Finance, or a related field preferred. 1 to 3 years of experience in accounts payable or general accounting. Proficiency in accounting software (e.g., SAP) and Microsoft Excel. Strong attention to detail and organizational skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Knowledge of accounting principles and practices. Ability to handle confidential information with discretion. Preferred Skills: Experience with ERP systems especially SAP S/4Hana Basic understanding of tax regulations related to accounts payable. Problem-solving skills and ability to manage multiple priorities.

Key Responsibilities: 1) Priority Deal & Pursuit Risk Management (High/Medium) Own and manage allocated opportunities end-to-end, with a focus on priority deals. Provide high-touch support throughout the pursuit lifecycle, ensuring risks are identified early and addressed pragmatically. Provide specialized support in daily/regular risk consultations with Risk, Bid/Pursuit, and Quality teams to surface and manage risks early in the cycle. Drive prioritization of assigned high/medium priority items and ensure timely progression to decision points. 2) Technology Delivery Risk Advisory (SAP / ServiceNow / Oracle / AI) Collaborate with Delivery Transformation and business stakeholders to understand proposed solutions and delivery models for enterprise technology programs (e.g., SAP transformations, ServiceNow implementations, Oracle ERP/HCM, AI-enabled components). Identify delivery risks across scope, dependencies, environments, integrations, data, security, testing/QA, cutover, hypercare, and operating model readiness. Advise pursuit and delivery teams on optimizing risk-reward trade-offs while maintaining governance compliance. 3) Contracting, T&Cs, SOWs, and Change Control Support critical T&C negotiations during the bid phase under the Client Contracting Governance Framework. Perform commercial review of ranked contracts (as applicable), aligned with Central Contracting approvals and governance requirements. Partner with Contract Management and Engagement teams to construct and refine SOWs and manage complex change requests, ensuring clarity on scope, assumptions, acceptance criteria, milestones, and commercials. Ensure appropriate QA checks are embedded (e.g., deliverables, acceptance, warranty, limitation of liability, IP, data protection, subcontracting, and dispute mechanisms). 4) Engagement Governance & Issue Management Participate in governance for high-risk engagements, including escalations such as change disputes, demand letters, payment notices, and other contractual/commercial events. Coordinate a rapid response approach by assembling/working with Risk Managers, Contract Managers, and Quality champions to mitigate exposure and stabilize delivery. 5) Stakeholder Management & Cross-Functional Leadership Partner with Portfolio and Offering leaders to review high-priority opportunities and engagements, highlighting risk mitigations and any relevant client history through monthly calls, 1:1s, and structured checkpoints. Act as a bridge across Legal, Delivery, Quality, and Commercial teams to drive aligned decisions and a consistent risk posture. 6) Service Levels & Responsiveness Meet defined SLAs, including turnaround within hours for high-priority items. Maintain clear documentation of risks, mitigations, approvals, and decisions to support auditability and governance.

Responsible for the achievement of sales targets for our oncology portfolio in a defined region/geography within Egypt. Responsible for accurate execution of territory sales targets planning and operational cross functional territory development plan within assigned territory Able to identify and communicate with relevant customers including Key Opinion Leaders, Oncology decision-making authorities in the cancer institutions and other members of the appropriate Multi-Disciplinary Team (Nurses, Pharmacists, Pathologists, etc.) who are influential in the use of our oncology products, to maximize sales in the territory. Works in close collaboration with line manager and members of cross functional team be responsible for creation, execution leading and coordinating the activities of other team members in the same territory (medical, MAx, CDx, policy, communications, etc.) to ensure that the impact of a cross-functional team approach is leveraged. Supports the marketing team to drive growth of our products, to maximize the business outcomes. Maintains an accurate and up to date picture of the competitive landscape and clinical perspectives within the cancer institutions in their territory. Territory analysis: Provide an accurate and reasonable territory potential picture as a bases for short and long term territory sales planning; should have a high level reflex in terms of competition assessment and reporting. Maintains an excellent understanding of various processes within the cancer institutions in their territory e.g. MultiDisciplinary Team approaches, Hospital Treatment Protocols for Cancer, Ethics Committee processes, Pharmacy Policies, Formulary Inclusion process, etc. In collaboration with, and supported by our Market Access and Logistics colleagues, make sure that there is sufficient inventory at the hospital pharmacy to meet demand of Oncologists / Patients for our company's Oncology Medicines (help prevent Out-of-Stocks at any point in time, in collaboration colleagues in Logistics / MAX colleagues, who are end-responsible for sustainable supply of our medicines to oncology institutions). Ensure high level of ethical standards of our Oncology business in place Qualifications: Bachelor's degree of pharmacy from a reputable institute From 1 to 3 years of experience in a reputable pharmaceutical company At least 1 year oncology experience is a plus Residency and experience in Egypt is a must The ability to interact with all levels of customers, including high level scientific leaders Excellent leadership skills and sound understanding of the roles of other cross-functional team members High level of learning agility and out of the box thinking. Excellent command of English language

� HCI Group is Hiring: Multilingual Call Center AgentsHCI Group, a leader in Medical Tourism, is looking for experienced Call Center Agents to join our growing team! �We are seeking professionals fluent in:�� English | �� German | �� Spanish | �� ItalianWhat We Offer:Work Model: � Hybrid (The perfect balance of office & home).Compensation: Competitive Fixed Salary + 5,000 KPIs based on performance.Growth: Opportunity to work in the high-growth sector of international healthcare.

Operate and improve Linux server lifecycle: build, harden, patch, upgrade, decommission. Lead incident/problem management for Linux: RCA, prevention plans, runbooks. Manage identity and access integration (LDAP/AD, SSSD, PAM, sudo policy). Design and implement AWS architectures: VPC, subnets, routing, NAT/IGW, endpoints, Transit Gateway. Implement secure IAM: roles/policies, least privilege, permission boundaries, SCPs (AWS Organizations). Support migrations to AWS and hybrid connectivity (VPN, Direct Connect fundamentals). Automation: Ansible (playbooks, inventories, roles, troubleshooting). Nice To have: OpenShift/Kubernetes operations, container security. EKS deep experience (cluster ops, IRSA, ingress, autoscaling). Tanzu

Oversee daily office operations to ensure a seamless workflow, addressing any issues that arise with prompt decision-making.Maintain comprehensive filing systems, both digital and physical, to ensure easy access to important documents and information.Assist in budget preparation and financial tracking, providing regular updates and reports to management on expenditures and forecasts.

Dispense medications accurately, ensuring correct dosages and patient information are adhered to, minimizing errors and prioritizing patient safety.Provide clear and concise medication counseling to patients, explaining dosage instructions, potential side effects, and drug interactions, empowering patients to manage their health effectively.Manage and maintain pharmacy inventory, including ordering, receiving, and storing medications, to ensure adequate stock levels and prevent shortages.Verify prescriptions for accuracy and completeness, consulting with prescribers when necessary, to guarantee the safe and appropriate use of medications.

One of our Company is Hiring Senior Graphic Designer Location: New Cairo (Onsite) Qualifications 2+ years of professional design experience, preferably in an agency setting A strong portfolio showcasing a range of branding and campaign work Proficiency in Adobe Creative Suite; motion graphics skills are a plus Excellent understanding of typography, layout, and color theory Ability to manage multiple projects while maintaining attention to detail

� We're Hiring: Executive Assistant to the President � Location: New Cairo – Reap Holding Group � Full-time | On-site ✅ What We’re Looking For 3+ years of experience in an Executive or Business Assistant role Excellent communication skills in English and Arabic Strong organizational and multitasking skills Ability to work under pressure and handle sensitive information Background in corporate, trading, or group-level companies is a plus

About the Role We are looking for a detail-oriented and organized Sales Support Officer to join our team. In this role, you will work closely with the sales team to streamline operations, ensure accuracy in documentation, and provide administrative support across the sales process. Your work will enable the team to focus on client engagement and revenue generation. Key Responsibilities Provide administrative and operational support to the sales team Prepare proposals, quotations, contracts, and sales documentation Ensure accurate data entry and tracking within the CRM system Follow up on leads, client requests, and pending approvals Coordinate with cross-functional teams such as Finance, Operations, and Customer Success to ensure smooth client onboarding Assist in preparing sales reports, forecasts, and dashboards Monitor compliance with internal sales processes and documentation standards Support in post-sales coordination as needed Qualifications and Requirements Bachelors degree in Business Administration, Marketing, or a related field 1-3 years of experience in sales coordination, support, or administrative roles Strong written and verbal communication skills (English and Arabic preferred) Proficiency in CRM systems (e.g., HubSpot) and MS Office or Google Workspace Excellent organizational skills and attention to detail Ability to work independently and manage multiple priorities under tight deadlines Strong interpersonal skills and a proactive approach to problem-solving What We Offer A dynamic work environment with a collaborative team culture Opportunities for career development within sales, operations, or customer success Exposure to a growing regional business with high-impact responsibilities

Job Description The Role: The Sales Executive is responsible for achieving and exceeding individual sales targets in accordance with the sales plan, through effective lead sourcing, client and relationships management. The Sales Executive will provide a professional level of customer service and account insight to prospective exhibitors. Job Summary/Responsibilities Research and seek new leads, ensuring an active and ongoing sales pipeline. Achievement of individual sales revenue targets within timelines. Maintaining consistent and productive number of calls and meetings on a weekly basis. Monitoring and enhancing exhibitor satisfaction levels. Timely & accurate reporting of sales results and activities. Main Duties & Responsibilities: Sales: Achieve and exceed set revenue targets for the assigned products and events in accordance with the sales plan. Drive to seek new business leads, responding promptly and professional to incoming enquiries. Build and maintain strong client relationships. New business Developing new business and revenue streams, including sponsorship and other non-square metre revenue sources through market research, telephone contact, industry networking and client meetings. Actively seek/ research and generate new leads across the sector. On-site account management to achieve high exhibitor satisfaction levels. Customer retention Once new customers have been built you need to account manage achieve high exhibitor satisfaction levels. Ensuring adherence with exhibitor satisfaction guidelines. Securing feedback to be assessed on improvement strategies, and building relationships further. Reporting: Data capture of sales activities/calls and updating the CRM. Completion of sales progress reporting (e.g. revenue vs target, activity reporting etc. Continually monitor and research the market using online resources, gaining customer feedback, attending competitor events where appropriate, and industry networking. Awareness and understanding of floor plan optimisation. Effective communication with other internal departments including operations, marketing, finance to maximise client experience. Perform any other duties commensurate with the grade and level of responsibility.

About the Job : The role holder will be responsible for handling aftersales customer, Issue and re-issue flights tickets that already booked through website and change, cancel and refund flights according to the rules and regulations and resolve customer complaints & problems aiming for customer satisfaction and optimizing customer contact opportunities. Responsibilities: Receive and action on incoming collection concerns from the customer and internal stakeholders. Conduct and provide collection analytics. Collate all required supporting documentation for B2B invoices plus SOA and send it to customers. Analyze customers accounts. Monitors account details for non-payments, delayed payments, and other irregularities. Reconciles account balance and open items with the customer. Conduct intensive collection activities based on Market Collection Strategy. Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due. Issue Dunning Letters to Customers. Create claim case ID and collaborate with claims management. Collaborate with internal parties (Sales, KAM, CC&IR), as needed, to be able to collect debt. Record result of communication with the customer and other internal collaborators. Monitor payment plan agreed with the customer. Collate and provide necessary documents to third party and legal, monitor customers handed over to 3rd party or legal. Send requests for account clearing, as needed. Participate in Continuous Improvement activities. Understanding for the criticality of the finance operations department and timeline & pressures. Profile Requirements: Bachelor s degree in finance/economics/Accounts or related degree Analytical skills are an advantage. Very good communication skills and excellent negotiation skills. Language skills - fluent written & spoken in English and local language requirement. Experience in SAP or any ERP systems is preferred, and MS applications are a must. 1-2 years of experience in AR OTC activities. Understanding of the BSP & air tickets transactions/tourism/hospitality industry is preferred.

Job Description The Role We are looking for a results-driven and detail-oriented Marketing Executive to support the execution of marketing campaigns across email, social media, website content, and other digital channels. The ideal candidate should have hands-on experience in digital marketing, be proficient in marketing tools, and stay updated with trending campaign strategies to enhance audience engagement. This role requires strong content creation skills, execution capabilities, and collaboration with cross-functional teams. Key Responsibilities Marketing Campaign Implementation & Execution Implement and manage email marketing campaigns, ensuring high engagement and performance optimization. Assist in executing social media marketing campaigns, including organic and paid content across key platforms. Support in planning and publishing website content, ensuring updates align with campaign goals and audience needs. Utilize marketing automation tools (HubSpot, Mailchimp, Marketo, etc.) to streamline campaign execution. Monitor and track campaign performance, using analytics to optimize future marketing efforts. Stay updated on trending marketing campaigns, including influencer marketing, video marketing, and AI-driven campaigns, to support execution. Content Development & Digital Presence Create and edit engaging content for social media, websites, and email campaigns, ensuring consistency in tone and messaging. Work with designers and external agencies to develop compelling visuals, videos, and event branding assets. Ensure website content is SEO-optimized and aligned with marketing objectives. Manage and maintain a strong brand presence across digital channels. Market Adaptability & Audience Engagement Conduct research on market trends, competitor activities, and audience behavior to refine marketing execution. Support in adapting campaigns based on industry developments and audience insights. Monitor and analyze audience engagement across digital platforms to improve content and campaign effectiveness. Customer journey management overseeing the customer journey from start to finish. Work with a variety of teams, including marketing, sales, and customer service, to ensure that the customer experience is seamless and meets the needs of the customer. Organizational, Communication & Teamwork Skills Manage multiple projects and tasks simultaneously, ensuring efficient prioritization and meeting deadlines under pressure. Communicate effectively with marketing teams, sales teams, clients, and external partners, ensuring clarity in marketing plans and problem resolution. Collaborate with cross-functional teams, sharing ideas, providing feedback, and fostering a supportive and results-driven work environment.QualificationsBachelor s degree in marketing, Communications, Business, or a related field.Minimum 1-2 years of experience in digital marketing, content creation, and campaign execution.Strong experience in email marketing, website content management, and social media marketing.Proficiency in marketing automation tools (HubSpot, Marketo, Salesforce, Mailchimp, etc.).Hands-on experience with SEO, PPC, Google Analytics, and paid social media campaigns.Ability to collaborate with cross-functional teams, including sales, design, and product teams, to execute marketing initiatives.Strong writing and editing skills for digital content creation.Data-driven mindset with analytical skills to measure and optimize campaigns.Highly adaptable, eager to learn, and able to thrive in a fast-paced environment.

Job Description About the Job: The role holder will be responsible for handling the hotels direct contracts through our extranet. Responsibilities: Loading the new hotels static contracts, renews and promotions Loading hotels policies (Allocation, release, cancellation, children policy, etc.) Update the extranet inventory based on the stop/open sale situation Communicate with other teams regarding special request, support and rates breakdowns. Profile Requirements: Excellent command of English Min. 1 year experience in loading hotel rates/contents

· Supply Chain Coordinationo Manage procurement, inventory control, and logistics operations across multiple locations.o Ensure timely availability of medicines and medical supplies.o Coordinate with suppliers, distributors, and logistics partners to optimize efficiency.o Maintain accurate documentation of shipments, procurement transactions, and inventory records.· Logistics & Distributiono Oversee order processing, shipment tracking, and timely product delivery for UAE and regional offices (KSA, Oman, Qatar, Kuwait).o Handle national and international shipments, ensuring compliance with regional import/export regulations.o Address logistical challenges, optimize distribution processes, and resolve supply chain disruptions.· Compliance & Reportingo Prepare and submit regular reports on inventory levels, procurement activities, and supply chain performance.o Ensure adherence to internal policies, regulatory requirements, and quality control standards.o Support Pharmacovigilance reporting as per Axios requirements.· Administrative & System Managemento Maintain and update electronic records, including supplier data and compliance documentation.o Use Axios’ Patient Management System (PMS) for tracking and reporting.o Assist in general administrative duties as required.Special Skills and Knowledge· Strong understanding of supply chain, logistics, and procurement in the pharmaceutical/healthcare industry.· Knowledge of UAE, KSA, Oman, Qatar, and Kuwait import/export regulationsand pharmaceutical supply chain compliance.· Strong negotiation and vendor management skills.· Proficiency in supply chain software, ERP systems, and Microsoft Office tools.· Analytical mindset with excellent problem-solving and decision-making skills.· High attention to detail, organization, and ability to multitask in a fast-paced environment.· Strong communication skills in both English & Arabic.Competencies· Application of job knowledge· Concern for order and quality· Adaptability and flexibility· Dependability and teamwork· Results-driven approach

Position Duties:Utilize Axios’ Patient Management System (PMS) to manage program operations efficiently.Work with hospitals, pharmacies, and patients to ensure timely enrolment and access to treatment.Conduct visits to patients, doctors, pharmacies, and private sector stakeholders to facilitate seamless project workflows.Maintain and update patient records for accurate, real-time program tracking.Prepare detailed reports, including monthly updates on patient data and quarterly quality assurance summaries.Develop strong organizational skills to enhance operational efficiency and contribute to the team success.Embrace a patient-centric approach to drive better patient outcomes.Support office operations and take on additional responsibilities as needed.Benefits of working with Axios include:Paying fair market valueAnnual performance-based bonus (based on role, levels, and contract)Premium Private health insuranceCareer progression aligned with a competency frameworkHumanitarian Impact: Contribute to patient support programs that make a meaningful difference in patient lives.Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.Upon successful completion of the fixed-term contract, this role may transition into a long-term or permanent position as the business continues to grow and thrive

About the Company:Almosafer (part of Seera Group) Saudi Arabia s Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group s 40+ years of expertise, Almosafer supports Saudi Arabia s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.About the Job :The role holder will be responsible for handling the Air Fulfillment processes.Responsibilities :• Ticket issuance for Failed bookings processed online.• Understand types of commission and deals and apply it to all relevant bookings.• Effectively evaluate all online orders and adhere to the fraud checks and the process inline.• Responding and prioritizing all email correspondence. Being customer oriented.• Working on the GDS to process refunds and amendments.• Queue management. The purpose is to remove unproductive segments and foresee any flight disruptions.• Re-accommodating customers on schedule changes alternatives/failures.• Effective reporting of all bookings and assist in accounting and reconciliation of orders.• Maintain high quality standards and adhere to the process at all times, limiting any errors.Profile Requirements :• GDS preferred not a mandate.• Bilingual.• Team player and committed.• Experienced professional preferred.Being you @ Almosafer :At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.

About The Job :The role holder will be responsible for handling the Financial Process in the Group.Responsibilities :• Processing, and billing of revenue-generating events.• Reconciliation of sales data between front end systems and SAP ERP on a regular basis.• Audit of sales orders to ensure orders are comprehensive and compliant with internal processes.• Assists in implementing all initiatives aimed at minimizing revenue leakage in order to ensure an effective revenue assurance process for the SBU in coordination with the Financial Control Department.• Validates and ensures that product/services prices on the billing systems are in sync with the marketing price list.• Evaluate and analyze opportunities to revise the revenue process and its implications on other interrelated aspects of funding and budgeting.• Makes recommendations on process improvements and preventive control.• Analyses the SBU revenue leakages and develops processes aimed at preventing revenue leakages based on profiles, trends, and patterns of previous revenue leakages.• Prepares monthly and annual revenue assurance reports to identify the areas of revenue leakages and the corrective actions with its recovered revenue.• Cooperate with Corporate Finance with regard to Corporate Controls compliance.• Maintain documentation for audit purposes.Profile Requirements :• Bachelor s degree in Finance/Accounting or related degree.• At least one year of experience in the accounting field.• A tourism background is preferred.• SAP or any ERP experience is a must.• intermediate understanding of the tourism/hospitality landscape in the region.• Strong relationship management skills.• Strong negotiation skills.• Strong quantitative and analytical skills.• Good ability to manage teams.• Fluent in written and spoken English.

About the Job :As a Retail Customer Care Agent, you will be responsible for assisting customers through multiplecommunication channels, including voice (phone) and non-voice (email, chat, ...) interactions. Your primary goal is to provide exceptional support related to After-sales booking flights, hotels, and othertravel-related services, ensuring a satisfying customer experience.Responsibilities :Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after sales part.Handle queries, complaints, and requests via phone, email, chat, and other channels.Assist customers with modifying reservations for flights, hotels, and associated services.Maintain a professional and positive attitude while interacting with customers.Engage with customers to enhance their experience, ensuring satisfaction and loyalty.Accurately record and maintain customer information, including booking details and communicationhistory, in the customer relationship management (CRM) system.Ensure compliance with data protection policies.Work closely with other departments to provide end-to-end solutions for customers.Assist colleagues during peak periods or high workloads.Profile Requirements:Maximum Age 32 Years old.V.Good up to Excellent command of English. GDS experience is a plus (Amadeus / Galileo).Tourism background.CS experience is preferred.Grads only are welcome to apply.Interpersonal skills.Communication skills.Customer service orientated.Active listening skills.Problem-solving skills.Negotiation skills.

About the Job :The role holder will be responsible for handling the hotels direct contracts through our extranetResponsibilities :Loading the new hotels static contracts, renews and promotionsLoading hotels policies (Allocation, release, cancellation, children policy, etc..Update the extranet inventory based on the stop/open sale situation Communicate with other teams regarding special request, support and rates breakdowns.Profile Requirements :Excellent command of EnglishMin. 1 year experience in loading hotel rates/contents

Almosafer (part of Seera Group)Saudi Arabia s Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing SeeraGroup s 40+ years of expertise, Almosafer supports Saudi Arabia s vision as a national champion fortourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2Cand B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset,and travel advisory.About the Job :As a Retail Customer Care Agent, you will be responsible for assisting customers through multiplecommunication channels, including voice (phone) and non-voice (email, chat, ...) interactions. Yourprimary goal is to provide exceptional support related to After-sales booking flights, hotels, and othertravel-related services, ensuring a satisfying customer experience.Responsibilities :Provide assistance to customers regarding their flight, hotel bookings, and related travel services in theafter sales part.Handle queries, complaints, and requests via phone, email, chat, and other channels.Assist customers with modifying reservations for flights, hotels, and associated services.Maintain a professional and positive attitude while interacting with customers.Engage with customers to enhance their experience, ensuring satisfaction and loyalty.Accurately record and maintain customer information, including booking details and communicationhistory, in the customer relationship management (CRM) system.Ensure compliance with data protection policies.Work closely with other departments to provide end-to-end solutions for customers.Assist colleagues during peak periods or high workloads.Profile Requirements:Maximum Age 32 Years old.V.Good up to Excellent command of English.GDS experience is a plus (Amadeus / Galileo).Tourism background.CS experience is preferred.Grads only are welcome to apply.Interpersonal skills.Communication skills.Customer service orientated.Active listening skills.Problem-solving skills.Negotiation skills.

Almosafer (part of Seera Group)Saudi Arabia s Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing SeeraGroup s 40+ years of expertise, Almosafer supports Saudi Arabia s vision as a national champion fortourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2Cand B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset,and travel advisory.About the Job:The role holder will be responsible for managing customer inquiries and requests across various socialmedia channels, including Facebook, X (formerly Twitter), Instagram, Google Business, the App Store,Play Store, and WhatsApp.Responsibilities:Focus on customer satisfaction by collaborating with colleagues across departments to fulfill customerrequests.Maintain up-to-date knowledge of company products, services, and policies to accurately addresscustomer inquiries.Escalate complex or unresolved customer issues to the appropriate department or supervisor whennecessary.Proactively identify opportunities to improve the customer experience.Utilize the following platforms: (Communication platforms - CRM - Bookings Hub - Google Workspace -GDS - Other booking portals).Deliver clear, brand-aligned feedback to customers.Adhere to work instructions, including shifts, time off, and off-board activities.Achieve targeted KPIs: (Quality of Service - AHT (Average Handling Time) - FCR (First Contact Resolution)- C-Sat (Customer Satisfaction - Other relevant metrics).Profile Requirements:Maximum age: 35 years.Minimum B2 English proficiency level.Effective communication skills.Customer-centric approach.Typing speed and accuracy are essential.Call center experience is a plus.Travel experience (flights, hotels) is an advantage.Flexibility to work in shifts, including weekends and holidays if required.Ability to handle high-volume customer interactions and multitask efficiently.

Job Description:-The ERP Implementer will be responsible for leading the planning, coordination, and execution of ERP system implementations across the organization. This role requires close collaboration with various departments to fully understand their operational needs and customize the ERP software to meet those specific requirements, ensuring a seamless migration from legacy systems to the new ERP platform, You will work directly with clients to analyze their needs.Responsibility :- Manage the entire ERP implementation process from start to finish. Conduct initial consultations to understand client requirements. Configure ERP systems to meet client-specific needs. Provide training and ongoing support to clients during and after implementation. Troubleshoot and resolve issues during the implementation process. Serve as the primary point of contact for pharmacy clients, understanding their needs and goals. Continuously improve implementation processes and methodologies. Provide technical and functional support in ERP systems administration. Assist in developing procedures to ensure the integrity of ERP systems and databases. Document all aspects of the implementation process and develop training materials for end users. Identify and resolve system performance issues. Ensure seamless system integration and run diagnostic tests. Conduct post-implementation reviews to assess success and identify areas for improvement.Requirements:- Knowledge of accounting principles and an understanding of accounting methods. Background in ERP systems. Understanding of English and ability to respond effectively to customers. Excellent communication and interpersonal skills. Ability to collaborate effectively within a team. Detail-oriented and highly organized.

About the Job :The role holder will be responsible for enhancing customer experience through working offline with good experience, excellent communication skills, paying attention to details, responsibility and availability (as our work sometimes requires to be available 24 h), have the knowledge and connections regarding hotels and resorts.Responsibilities :Quick respond to any request.End to End Client quotation preparation.Liaison with suppliers.Make sure the payment is completed and recorded.Make sure to get the confirmation letter from the vendor.Make sure all travelers take the right benefits and confirmed activities in the quotations and everything is in its place for the clients.update the supplier sheet if there are any new updates.Profile Requirements :Language skills.Teamwork skills.Enthusiasm and dedication.Adaptivity and flexibility (especially for working hours).Problem solving.

About the Job :The role holder will be responsible for handling the hotels direct contracts through our extranetResponsibilities :Loading the new hotels static contracts, renews and promotionsLoading hotels policies (Allocation, release, cancellation, children policy, etc..Update the extranet inventory based on the stop/open sale situation Communicate with other teams regarding special request, support and rates breakdowns.Profile Requirements :Excellent command of EnglishMin. 1 year experience in loading hotel rates/contents