About the Job :

The role holder will be responsible for handling aftersales customer, Issue and re-issue flights tickets that already booked through website and change, cancel and refund flights according to the rules and regulations and resolve customer complaints & problems aiming for customer satisfaction and optimizing customer contact opportunities.

Responsibilities:

• Receive and action on incoming collection concerns from the customer and internal stakeholders.
• Conduct and provide collection analytics.
• Collate all required supporting documentation for B2B invoices plus SOA and send it to customers.
• Analyze customers accounts. Monitors account details for non-payments, delayed payments, and other irregularities.
• Reconciles account balance and open items with the customer.
• Conduct intensive collection activities based on Market Collection Strategy.
• Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.
• Issue Dunning Letters to Customers.
• Create claim case ID and collaborate with claims management.
• Collaborate with internal parties (Sales, KAM, CC&IR), as needed, to be able to collect debt.
• Record result of communication with the customer and other internal collaborators.
• Monitor payment plan agreed with the customer.
• Collate and provide necessary documents to third party and legal, monitor customers handed over to 3rd party or legal.
• Send requests for account clearing, as needed.
• Participate in Continuous Improvement activities.
• Understanding for the criticality of the finance operations department and timeline & pressures.

Profile Requirements:

• Bachelor s degree in finance/economics/Accounts or related degree
• Analytical skills are an advantage.
• Very good communication skills and excellent negotiation skills.
• Language skills - fluent written & spoken in English and local language requirement.
• Experience in SAP or any ERP systems is preferred, and MS applications are a must.
• 1-2 years of experience in AR OTC activities.
• Understanding of the BSP & air tickets transactions/tourism/hospitality industry is preferred.