Jobs in Office Automation companies, Egypt

• Responsible for managing Service Desk communications with end to end support.• Ensure 100% SLA compliance & Driving initiatives to improve SLAs by analysis and Responses• To provide support in operations in the domain of Service Desk Support.• Managing incident, request, problem & IMAC in Service Now Ticketing tool• Support the following technologies: Windows 7/8, Mac Pro, MS Office, Lenovo Laptops & Desktops, Printers, Basic LAN/WAN connectivity• Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management• Responsible for Incident Handling, Service Requests and Escalation Management.• Professional and proactive approach in resolving End User issues• ITIL V3 Foundation Certified (Preferred)• Fluent English and Arabic Speaker• Great communication skills for the remote troubleshooting