Customer Service Jobs in Saudi Arabia

As a Customer Care Operations Specialist, you are the face and voice of Blacklane. You will play a key role in delivering exceptional customer service by embodying the company’s core values in every interaction with our guests and chauffeurs worldwide. The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.Customer Service & Representation: Serve as an ambassador for the company, providing high-quality service that reflects our premium brand and service proposition.Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.Problem Solving & Escalation Management:Address and resolve customer concerns efficiently, applying relationship and trust-building skills to deescalate difficult situations.Aim for the best possible outcome for both the guest and the company, balancing customer satisfaction with operational objectives.Service Levels & Efficiency:Stay mindful of service level agreements (SLAs) and ensure that all incoming queries are addressed promptly and efficiently.Contribute to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.Team Collaboration & Improvement Initiatives:Promote an open feedback culture, encouraging the exchange of ideas and suggestions to improve both individual and team performance.Actively contribute to the development of the company's products and services by providing accurate categorization and insights on customer interactions.Proactive Service Improvement:Look for ways to enhance the customer experience by offering proactive support and identifying areas for service improvements.Contribute ideas for refining customer service processes and identifying best practices that elevate overall service quality.Quality Focus & Continuous Learning:Maintain a strong focus on delivering a high-quality customer experience in every interaction.Continuously seek opportunities for personal skill development, especially in areas that impact customer service quality and efficiency.

are you passionate about hospitality and delivering world-class service? Our prestigious 5-star hotel located in the heart of Jeddah is looking for talented individuals to join our team!Key Responsibilities:• Provide exceptional dining service to our guests with professionalism and warmth• Take accurate food and beverage orders and deliver them in a timely manner• Maintain cleanliness and organization in the dining area• Collaborate with kitchen and service teams to ensure guest satisfaction

Housekeeper• Maintain the cleanliness and organization of guest rooms, suites, and public areas to the highest standard• Follow hotel procedures for daily cleaning and deep cleaning routines• Report any maintenance issues or guest requests promptly• Handle laundry, linen replacement, and room supplies efficiently• Adhere to health and safety regulations and hotel hygiene standards� Position: ButlerRoles and Responsibilities:• Deliver personalized service to VIP guests with utmost discretion and professionalism• Greet guests upon arrival, assist with check-in, unpacking, and itinerary planning• Anticipate and respond to guest needs, preferences, and special requests• Coordinate with other departments to ensure seamless guest experiences• Maintain guest confidentiality and privacy at all timesDesired Candidate Profile:• Minimum 2-3 years of experience as a Butler or in a similar VIP service role at a luxury property or private estate• Strong knowledge of hospitality etiquette and fine service protocol• Fluent in English (Arabic or other languages is a plus)• Impeccable grooming and professional appearance• Certified butler training or hospitality certification is preferred• Excellent organizational and communication skills

� Hotel & Hospitality Job Openings �One of the leading luxury hotels is hiring for multiple positions across various departments. If you have at least 3 years of experience in the hospitality industry, we want you to join our exceptional team!Available Positions:� Supervision & Management: Supervisors, Service Coordinators, Outlet Managers, Chief Concierge, Assistant Housekeeping Director, Order Taker Supervisor, Floor Supervisors, Bell Captains.� Guest Services & Hospitality: Receptionists, Hosts/Hostesses, Concierge, Conference Concierge, Bellmen, Hospitality Ambassadors.� Food & Beverage: Chefs (Sous Chef, Executive Chef, Pastry Chef, Events Chef, Mezza Chef), Section Chefs (Demi Chef, Chef de Partie, Butcher Chef, Bakery Chef), Bakers, Bartenders, Waiters/Waitresses.� Spa & Beauty: Spa Therapists, Beauty Salon Specialists.� Engineering & Maintenance: Maintenance Managers, Mechanical Technicians, Shift Engineers.� Finance & Accounting: Accounts Payable & Receivable Supervisors, Cost Controllers.� Logistics & Housekeeping: Floor Supervisors, Laundry Supervisors, House Laundry & Dry Cleaning Staff, Seamstresses, Stewarding Supervisors.✅ Requirements:✔ Minimum 3 years of experience in the hotel and hospitality industry.✔ Excellent communication skills and teamwork abilities.✔ Professionalism and commitment to high hospitality standards.✔ Ability to work in shifts.

Identify opportunities to upsell and cross-sell technology products and services to Existing and New clients.Drives efforts to expand and grow company market share and presence through establishment and cultivation of ongoing relationships.Collaborate with the sales team to develop and execute sales strategies for assigned accounts.Serve as the main point of contact for assigned accounts, providing regular updates on account progress, and ensuring a high level of client satisfaction.Maintain a deep understanding of our technology products and services, as well as industry trends and competitive offerings within the market.Understand the unique needs and challenges of each assigned account and develop and implement account plans to address those needs.Provide regular reports on account activity and progress to management

� Hotel & Hospitality Job Openings �One of the leading luxury hotels is hiring for multiple positions across various departments. If you have at least 3 years of experience in the hospitality industry, we want you to join our exceptional team!Available Positions:� Supervision & Management: Supervisors, Service Coordinators, Outlet Managers, Chief Concierge, Assistant Housekeeping Director, Order Taker Supervisor, Floor Supervisors, Bell Captains.� Guest Services & Hospitality: Receptionists, Hosts/Hostesses, Concierge, Conference Concierge, Bellmen, Hospitality Ambassadors.� Food & Beverage: Chefs (Sous Chef, Executive Chef, Pastry Chef, Events Chef, Mezza Chef), Section Chefs (Demi Chef, Chef de Partie, Butcher Chef, Bakery Chef), Bakers, Bartenders, Waiters/Waitresses.� Spa & Beauty: Spa Therapists, Beauty Salon Specialists.� Engineering & Maintenance: Maintenance Managers, Mechanical Technicians, Shift Engineers.� Finance & Accounting: Accounts Payable & Receivable Supervisors, Cost Controllers.� Logistics & Housekeeping: Floor Supervisors, Laundry Supervisors, House Laundry & Dry Cleaning Staff, Seamstresses, Stewarding Supervisors.✅ Requirements:✔ Minimum 3 years of experience in the hotel and hospitality industry.✔ Excellent communication skills and teamwork abilities.✔ Professionalism and commitment to high hospitality standards.✔ Ability to work in shifts.

Identify opportunities to upsell and cross-sell technology products and services to Existing and New clients.Drives efforts to expand and grow company market share and presence through establishment and cultivation of ongoing relationships.Collaborate with the sales team to develop and execute sales strategies for assigned accounts.Serve as the main point of contact for assigned accounts, providing regular updates on account progress, and ensuring a high level of client satisfaction.Maintain a deep understanding of our technology products and services, as well as industry trends and competitive offerings within the market.Understand the unique needs and challenges of each assigned account and develop and implement account plans to address those needs.Provide regular reports on account activity and progress to management

Demand Generation: Develop and execute demand generation strategies to promote AWEX life safety products (fire alarm systems, emergency lighting, etc.) by working closely with consultants, end users, and fire contractors.Consultant Engagement: Build and maintain strong relationships with fire and safety consultants to ensure AWEX products are specified in early project stages and aligned with consultant recommendations.End User Relations: Work with end users (building owners, facility managers, etc.) to understand their life safety needs and ensure AWEX products meet their requirements.Fire Contractor Alliances: Establish partnerships with fire contractors, offering them competitive advantages to choose AWEX life safety solutions in their projects.Market Research & Analysis: Conduct market research to identify potential customers and stay updated on industry trends, competitive products, and project opportunities.Sales Strategy: Develop and implement sales strategies to achieve revenue targets, with a focus on demand generation, product positioning, and market penetration.Technical Expertise: Maintain a high level of technical knowledge of AWEX life safety products and services to effectively communicate the value proposition to potential clients.Sales Reporting: Prepare and present sales forecasts, reports, and market analysis to the senior management team, tracking progress against goals and adjusting strategies as needed.Qualifications:- Bachelor's degree in engineering.- Proven track record in sales and business development, preferably in the life safety or fire protection industry.- Strong network of relationships with consultants, end users, and fire contractors in the life safety field in UAE.- Excellent communication, negotiation, and presentation skills.- Ability to work independently and as part of a team.- Strategic thinker with the ability to identify and develop new market opportunities.- Familiarity with local and international fire safety codes and standards.

Organize and File Project Information: Responsible for systematically organizing and filing all project-related documents, including construction drawings, change notices, meeting minutes, acceptance reports, and other project documentation, ensuring the integrity, traceability, and accessibility of all information.Document Preparation & Distribution: Assist the department head in preparing, revising, and distributing project-related documents to ensure timely transfer of information and effective communication among stakeholders.Archiving of Project Materials: Participate in the sorting, archiving, and storage of project materials, providing strong support for project reviews, approvals, and other critical activities.Meeting Coordination and Communication: Attend, arrange, and document project-related meetings as required. Liaise with project managers, consultants, designers, and other team members to ensure accurate and effective communication of project information.Project Correspondence: Liaise closely with consultants, project managers, engineers, and other stakeholders to process and send project correspondence, ensuring all emails and communications are timely, accurate, and documented.Support for Project Teams: Provide administrative support for project teams, assisting with the preparation and distribution of necessary project documentation and ensuring information is easily accessible for review and action.

Initiating and completing all applicable sections of the permit to work.Supervising the work prescribed in the permit work to ensure it is conducted most efficiently.Notifying the issuer of work progress and completion, and ensuring that the site is returned to a safe and operational state.Taking adequate care to preserve the permit in good condition.Providing and arranging all necessary resources related to performing the work, including standby-man for confined space entry.Revalidation of work permits is required.

Expertly welds small, medium, and large bore pipe of various metals and alloys. Solders and brazes of copper pipe. Performs rigid supports and brackets welding.Performs complex mechanical installations per engineering direction. Reads and comprehends construction drawings and specifications.Lays out and installs piping, equipment, and other mechanical systems in compliance with construction drawings and specifications. Marks up construction drawings and specifications with as-built status. Works with Thermal Systems Engineers and Site Construction Manager to order tools, equipment, supplies, and materials necessary for the group’s job requirements following company policy and process. Works in conjunction with other crews and lead persons. Maintains responsibility for all tools and equipment assigned to the group

We are urgently looking for two Site Supervisors with extensive experience in flat-out interiors, specifically in commercial buildings and offices. Candidates must have at least 5 years of experience in the Kingdom of Saudi ArabiaSupervise daily site operations and manage subcontractors.Ensure compliance with safety regulations and quality standards.Coordinate project schedules and report on progress.

We are seeking an experienced Assistant Procurement Manager with at least 5 years of experience in planning and building, specifically in supermarkets within Saudi Arabia.Manage procurement processes and supplier relationships.Analyze market trends to make informed purchasing decisions.Collaborate with project teams to ensure timely delivery of materials.

We are looking for a qualified Safety Manager to oversee all safety-related issues on site. The ideal candidate will have at least 5 years of experience in the GCC and hold relevant safety certifications.Develop and implement safety policies and procedures.Conduct regular site inspections and safety audits.Provide safety training and orientation to staff and subcontractors.Ensure compliance with local and international safety regulations.

Assist in the design and development of architectural plans.Collaborate with senior architects and project managers on various projects.Prepare presentations and documents for client meetings.

Oversee renovation projects, ensuring adherence to timelines and budgets.Collaborate with clients, architects, and subcontractors to achieve project goals.Manage project resources and materials efficiently.Ensure compliance with safety and quality standards.

Assist in the design and development of architectural plans.Collaborate with senior architects and project managers on various projects.Prepare presentations and documents for client meetings.

We are urgently looking for two Site Supervisors with extensive experience in flat-out interiors, specifically in commercial buildings and offices. Candidates must have at least 5 years of experience in the Kingdom of Saudi ArabiaSupervise daily site operations and manage subcontractors.Ensure compliance with safety regulations and quality standards.Coordinate project schedules and report on progress.

We are looking for a qualified Safety Manager to oversee all safety-related issues on site. The ideal candidate will have at least 5 years of experience in the GCC and hold relevant safety certifications.Develop and implement safety policies and procedures.Conduct regular site inspections and safety audits.Provide safety training and orientation to staff and subcontractors.Ensure compliance with local and international safety regulations.

Oversee renovation projects, ensuring adherence to timelines and budgets.Collaborate with clients, architects, and subcontractors to achieve project goals.Manage project resources and materials efficiently.Ensure compliance with safety and quality standards.

We are seeking an experienced Assistant Procurement Manager with at least 5 years of experience in planning and building, specifically in supermarkets within Saudi Arabia.Manage procurement processes and supplier relationships.Analyze market trends to make informed purchasing decisions.Collaborate with project teams to ensure timely delivery of materials.

Assist in preparing periodic financial statements as per GAAP/IFRS and present to management for the reviewsCoordinate with the external auditors in completing the statutory audit requirements Manage all monthly closing procedures in ERP including Billing, A/R, A/P, GL, Project Costing, Inventory Accounting and Revenue RecognitionResponsible for required statutory tax filings (VAT) with authoritiesPosting all the month end journal vouchers requiredPerforming all bank and intercompany reconciliationsImmediate joiners are encouraged to apply

· Design end to end Life Safety solution.· Prepare cost effective solution by negotiating with suppliers and able to apply proper value engineering.· Good knowledge in designing systems as per NFPA, KSA/Saudi Building Code(SBC) Regulations.· Coordinating with the Drafting Team for shop drawings· Attend meetings with consultant/client/contractor, as and when technical clarification is required on the materials’ submittals or the system designs.· Preparing of Techno-Commercial Proposal based on the Layout drawings/ BOQ and Specification.· Coordinating for Shop drawings and Technical Submittals with the Drafting and Post-Sales teams respectively.· Preparing of final proposal as per Approved Technical Submittals, Shop drawings and Material Sample approval and placing order in ERP.

Identify opportunities to upsell and cross-sell technology products and services to Existing and New clients.Drives efforts to expand and grow company market share and presence through establishment and cultivation of ongoing relationships.Collaborate with the sales team to develop and execute sales strategies for assigned accounts.Serve as the main point of contact for assigned accounts, providing regular updates on account progress, and ensuring a high level of client satisfaction.Maintain a deep understanding of our technology products and services, as well as industry trends and competitive offerings within the market.Understand the unique needs and challenges of each assigned account and develop and implement account plans to address those needs.Provide regular reports on account activity and progress to management

Identify opportunities to upsell and cross-sell technology products and services to Existing and New clients.Drives efforts to expand and grow company market share and presence through establishment and cultivation of ongoing relationships.Collaborate with the sales team to develop and execute sales strategies for assigned accounts.Serve as the main point of contact for assigned accounts, providing regular updates on account progress, and ensuring a high level of client satisfaction.Maintain a deep understanding of our technology products and services, as well as industry trends and competitive offerings within the market.Understand the unique needs and challenges of each assigned account and develop and implement account plans to address those needs.Provide regular reports on account activity and progress to management