Jobs in Paper Mill companies, Saudi Arabia

Sales & Customer SupportRespond promptly to customer inquiries and provide technically accurate spare parts solutions.Prepare detailed quotations, ensuring correct parts selection, pricing accuracy, and alignment with customer requirements.Follow up on sales quotations, negotiate prices, and close orders to achieve sales targets.Assist customers in identifying parts using catalogues, drawings, and equipment serial numbers.Provide after-sales support, addressing technical questions and ensuring high customer satisfaction.Order ManagementProcess customer orders, ensuring accurate entry of part numbers and quantities into the ERP/CRM system.Monitor order status, delivery timelines, and coordinate with logistics and warehouse teams to ensure timely dispatch.Track pending orders and communicate proactively with customers regarding delays or changes.Coordinate with procurement for non-stock or special-order spare parts.Technical CoordinationCollaborate with service engineers and technicians to ensure technical compatibility of recommended parts.Review equipment history to suggest preventive maintenance parts or upgrades.Verify substitute or alternative spare parts when original parts are discontinued or unavailable.Business Development & Market InsightsMaintain strong relationships with existing customers and identify opportunities for upselling or cross-selling.Explore new leads, industries, and clients to expand the aftermarket customer base.Monitor competitors’ pricing, availability, and market activities to provide feedback for strategic decisions.Participate in promotional campaigns and support marketing initiatives for spare parts.Data Management & ReportingMaintain updated customer records, quotations, and sales transactions in ERP/CRM systems.Provide regular reports on sales performance, lost orders, customer feedback, and market trends.Ensure compliance with company policies, pricing guidelines, and sales procedures