Job Title: Service Coordinator – HVAC IndustryLocation: Qatar (Preferred candidates available in Qatar)Salary: QAR 4,000 – 5,000Key Responsibilities:� Scheduling & Coordination:Plan and schedule service appointments for HVAC technicians, ensuring efficient resource utilization and timely service delivery.� Customer Communication:Act as the primary point of contact for clients regarding service requests, inquiries, and follow-ups, ensuring excellent customer service.� Order & Inventory Management:Manage parts orders, monitor inventory levels, and ensure technicians have the required tools and equipment.� Documentation & Reporting:Maintain accurate records of service activities, including work orders, service reports, and customer feedback.Prepare reports on service metrics, technician performance, and customer satisfaction for management review.⚡ Problem-Solving & Issue Resolution:Address and resolve client concerns, facilitating effective solutions between customers and technicians.� Team Support & Training:Assist in onboarding new service technicians and provide administrative support to the service team.Skills & Qualifications:� Education:High school diploma or equivalent. A degree in business administration, engineering, or a related field is a plus.� Experience & Technical Knowledge:Prior experience in HVAC services, customer service, or a similar role is preferred.Basic understanding of HVAC systems and terminology is beneficial.� Communication & Problem-Solving Skills:Strong verbal and written communication skills for effective client and team interactions.Ability to think critically and resolve issues efficiently.� Organizational & Time Management Skills:Excellent multitasking abilities to handle scheduling, documentation, and client coordination.Work Environment:Primarily office-based, with occasional travel to job sites for service coordination or client meetings.� Preference: Female candidates currently available in Qatar.