Sales - Retail Jobs in Egypt

Posted 10 days ago

Job Overview: We are seeking an experienced Electrical Design Manager Electrical Design Manager (Low Current & Low Voltage) Job Purpose To lead and manage the electrical design of Low Current (ELV) and Low Voltage (LV) systems, ensuring high-quality, compliant, and efficient engineering solutions. The role involves supervising design teams, coordinating with multidisciplinary departments, and delivering projects in line with international standards and client requirements. Key Responsibilities Lead and manage a team of electrical design engineers (ELV & LV). Review, approve, and oversee electrical design drawings (IFC, shop drawings, tender documents). Design and supervise ELV systems, including: Fire Alarm Systems CCTV & Surveillance Systems Access Control Systems Data Networks & Structured Cabling Public Address & AV Systems Building Management Systems (BMS) Design and oversee LV systems, including: Power distribution systems Electrical panels (MDB, SMDB, DB) Ensure all designs comply with international standards such as IEC, NFPA, and BS. Coordinate with other disciplines (Mechanical, Architectural, Civil). Attend technical meetings with clients, consultants, and stakeholders. Provide value engineering solutions and technical alternatives. Prepare BOQs, specifications, and technical documentation. Review and approve material submittals and vendor proposals. Monitor project progress and ensure timely delivery. Support site teams during execution and commissioning phases. Qualifications Bachelor s degree in Electrical Engineering (Master s preferred). Minimum 15+ years of experience in electrical design. Proven experience in large-scale projects (commercial, residential, healthcare, airports, etc.). Strong knowledge of international codes and standards. Technical Skills Proficiency in: AutoCAD Revit MEP ETAP / Dialux Strong expertise in ELV & LV system design. Ability to perform electrical calculations and system studies. Soft Skills Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Effective communication and stakeholder management. Ability to work under pressure and meet deadlines.

Posted 10 days ago

You ll play a key role in maintaining service quality, strengthening customer relationships, and supporting overall business success. What You ll Do Customer Support & Interaction Respond to customer inquiries via phone, email, chat, and social media Provide accurate information about products, services, and policies Assist customers with troubleshooting and solutions Issue Resolution Investigate and resolve customer complaints efficiently Escalate complex issues when necessary Follow up to ensure complete resolution Customer Experience Deliver high-quality service aligned with company standards Handle challenging situations with professionalism and empathy Maintain a positive brand image in every interaction Documentation & Reporting Log all customer interactions in CRM systems Maintain accurate records of cases and resolutions Prepare reports for tracking performance when required Compliance & Processes Follow company policies and communication guidelines Meet SLA and performance targets (CSAT, response time, etc.) Ensure confidentiality of customer data What We re Looking For Experience 2 5 years in customer support, call center, help desk, or client service roles Skills Strong communication (verbal & written) Problem-solving and analytical thinking Ability to handle difficult customers calmly Adaptability in fast-paced environments Team collaboration skills Language Advanced English proficiency Nice to Have (Plus Points) Certifications like: HDI Customer Service Representative ITIL Foundation Experience with CRM tools and support systems Why Join Us? Fully remote work environment Collaborative and supportive team culture Opportunity to grow in a dynamic digital environment

Posted 10 days ago

Purpose of the position The Field Officer will oversee the implementation of projects activities and initiatives, monitor technical progress in the field, and facilitate coordination among ICARDA scientists to ensure complementarity and seamless execution of activities. The role will also support collaboration between ICARDA scientists and national partners, helping to strengthen partnerships and ensure effective knowledge exchange. Within ICARDA s venture model where ICARDA manages expenditures on behalf of national partners the Field Officer will play an important role in ensuring the efficient, transparent, and accountable management of financial resources allocated to project activities. This includes supporting smooth implementation, proper documentation, and compliance with organizational procedures to achieve the targeted project results and impacts. Key responsibilities also include organizing capacity development events, training sessions, and field days; managing logistical arrangements and procurement processes; and overseeing field-level financial transactions and cash advances related to project implementation. In close collaboration with the ICARDA Country Coordinator, the Field Officer will help develop operational roadmaps and provide a strategic overview of ongoing activities to ensure alignment with high-level goals, timelines, and expected outcomes. Main responsibilities Oversight of Projects, Initiatives, and Field Activities in Egypt Follow up on the implementation of field activities carried out by ICARDA. Monitor the technical progress of activities implemented by national partners to ensure alignment with approved work plans and the timely submission of technical reports. Maintain adequate oversight to ensure quality implementation and the achievement of planned deliverables. Support the Country Director in developing roadmaps and a strategic overview of all ongoing activities to define high-level objectives and timelines. Coordinate among ICARDA teams to avoid duplication of efforts and ensure complementarity and seamless execution of activities. Strengthening Technical and Financial Integration Act as a central liaison between the ICARDA Finance Department and national partners on financial matters. Support technical teams in planning and implementing field activities, allowing researchers and technical staff to focus on scientific work without additional financial or administrative burdens. Monitor the allocation and use of financial resources for field activities, ensuring compliance with ICARDA policies and procedures. Address operational challenges that may arise during implementation, including financial or logistical issues, to ensure smooth project delivery. Work closely with Grant Finance Officers to monitor expenditures related to grant agreements. Administrative and Logistical Follow-up Coordinate with administrative officers to ensure alignment between technical implementation requirements and ICARDA s financial, human resources, and procurement procedures. Support administrative teams in organizing and managing field events, maintaining close coordination between technical and administrative teams. Assist scientists with logistical arrangements for field activities, including distributing invitations, maintaining attendance records for seminars and capacity-building events, administering per diems and other approved payments in accordance with ICARDA policies, and collecting supporting documentation. Coordinate with the Procurement Team to ensure that supplies and materials required for field activities are procured and delivered on time. Field Cash Advances Management Receive and manage field cash advances on behalf of ICARDA to facilitate activity implementation, relieving researchers and technical staff of this responsibility. Manage expenditures related to field activities in compliance with ICARDA financial policies. Reconcile field cash advances with the Finance Department upon completion of activities and ensure proper documentation.

Posted 10 days ago

Purpose of the position The Protocol and Liaison Officer supports ICARDA s operations in Egypt by managing protocol, governmental liaison, and official procedures with Egyptian authorities and relevant institutions. The position ensures that ICARDA s activities, staff movements, official visits, and institutional engagements are conducted in compliance with host country regulations, diplomatic practice, and ICARDA policies, while maintaining a professional image of the organization. About ICARDA The International Center for Agricultural Research in the Dry Areas (ICARDA) is a treaty-based international non-profit research organization supported by CGIAR. ICARDA s mission is to reduce poverty, enhance food, water, and nutritional security, as well as environmental health in the face of global challenges including climate change. We do this through innovative science, strategic partnerships, linking research to development and capacity development that take into account gender equality and the role of youth in transforming the dry areas. ICARDA works in partnership with governments, universities, civil society, national agricultural research organization, other CGIAR Research Centers, and the private sector. With its temporary Headquarters in Beirut, Lebanon, ICARDA operates in regional and country offices across Africa, Asia and the Middle East. For more information: www.icarda.org . Main responsibilities Protocol and Official Visits Facilitate protocol arrangements at airports and ports of entry for the Director General, senior management, and official visitors, including arrivals and departures. Support the organization of official visits, missions, and meetings involving Egyptian government officials, diplomatic missions, and institutional partners. Coordinate protocol formalities for official events, ceremonies, and meetings, as requested by management. Government Liaison and Official Correspondence Act as a focal point for liaison with relevant Egyptian government authorities, including the Ministry of Foreign Affairs, security entities, customs, and other public institutions. Prepare, submit, and follow up on official correspondence in Arabic to governmental entities, ensuring accuracy and compliance with institutional requirements (all correspondence to be cleared and signed by the supervisor). Maintain up-to-date knowledge of host country regulations, instructions, and procedures affecting ICARDA operations and proactively inform management of relevant changes. Visas, Residencies, and Staff Formalities Submit and proactively follow up on visa requests for ICARDA staff, scientists, trainees, and visitors of various nationalities, in coordination with the supervisor and the Travel and Administrative Officer. Submit and follow up on residency permits, renewals, and related formalities for international staff and eligible dependents, ensuring timely processing. Assist incoming staff with clearance of personal effects through airports or seaports, ensuring smooth and timely delivery. Customs, Import/Export, and Logistics Support Obtain required governmental approvals for the import and export of equipment, biological material, and seeds between ICARDA offices, in coordination with the relevant technical units (PSD and others). Liaise with customs authorities and checkpoint ports to facilitate ICARDA shipments in compliance with national regulations. Administrative and Institutional Support Renew licenses and registrations for ICARDA vehicles in Egypt. Support, under the guidance of HR and Finance, matters related to Egyptian social security and tax authorities as applicable to ICARDA staff. Maintain accurate records and archives of official correspondence, residencies, visas, and approvals, ensuring proper filing of hard copies and records. Working Relationships Reports to the Egypt Country Coordinator. Works in close coordination with Legal Counsel, Human Resources, Finance, Travel, Administration, and relevant technical programs. Liaises externally with government authorities, public institutions, and service providers.

Posted 11 days ago

TASKSCore Responsibilities & Accountabilities Lead the end-to-end migration of the loyalty platform, covering discovery, planning, integration, data migration, testing, cutover, and stabilization. Design and execute the migration delivery approach, including sequencing, milestones, governance Coordinate and manage multiple vendors and ecosystem partners, including the new platform provider and existing technology players. Lead integration readiness across platforms, APIs, and downstream systems, ensuring alignment with the existing loyalty and rewards infrastructure. Drive testing phases including SIT, UAT, end-to-end testing, and operational readiness validation. Manage dependencies, risks, and issues across business, technology, and vendor teams; proactively escalate and resolve blockers. Orchestrate cutover activities, support go / no-go decisioning, and lead post-go-live hypercare and stabilization. Provide clear, concise stakeholder communication including status reporting, risk updates, and executive-level readouts Strong stakeholder and vendor management expertise, with the ability to proactively support cross-functional teams, drive delivery, and contribute as a self-starter and strategic thinker Experience supporting multiple initiatives in parallel is key. Knowledge and Skills Bachelor's degree in technology, engineering, business, or a related field. Strong experience in technical program management / PMO roles, preferably within platform migrations or large-scale system transformations. Experience with the travel industry/travel platforms (e.g. Amadeus, Sabre, booking.com) is mandatory Proven experience working in vendor-led, multi-party environments, managing dependencies across internal and external teams. Exposure to digital platforms, loyalty systems, or rewards ecosystems is preferred. Solid understanding of system integrations, data migration concepts, and cutover management. Demonstrated ability to operate as a techno-functional bridge between business, engineering, and vendor teams. Experience applying project, program, and change management methodologies in complex delivery environments. Excellent communication skills with the ability to articulate technical and delivery risks clearly to both technical and non-technical audiences. Exceptional organizational, problem-solving, and delivery ownership skills, with a proven ability to operate under pressure.

Posted 11 days ago

Key Responsibilities Lead the full proposal lifecycle from opportunity assessment through final submission. Manage responses to RFPs, RFQs, tenders, and other formal procurement requests. Support bid/no-bid decisions based on strategic fit, win probability, margins, and delivery capacity. Develop proposal strategies and ensure compelling, client-specific responses. Cross-Functional Coordination Coordinate with Sales, Finance, Legal, Product, and Delivery teams to gather inputs. Ensure all stakeholders meet deadlines and submission requirements. Consolidate and review technical, commercial, and legal content. Compliance & Governance Ensure strict adherence to all tender requirements and submission instructions. Maintain 100% compliance and eliminate errors that could lead to disqualification. Verify alignment with approved pricing, margin, and governance standards. Proposal Quality & Knowledge Management Maintain and continuously improve proposal templates, reusable content, and knowledge repositories. Standardize proposal formats and best practices. Ensure high-quality, professional, and persuasive submissions. Performance Analysis & Continuous Improvement Conduct win/loss analysis for priority bids. Identify trends and recommendations to improve win rates and turnaround times. Track proposal KPIs and provide performance reports to leadership. What You Will Own End-to-end management of all RFP, RFQ, and tender responses Bid/no-bid support and opportunity qualification Proposal strategy, structure, content quality, and submission integrity Cross-functional coordination across Sales, Finance, Legal, Product, and Delivery Proposal templates, content libraries, and knowledge management Compliance and submission governance What You Will Influence Sales pipeline prioritization and bid selection Commercial structuring and pricing alignment Partner and channel proposal quality Product and delivery messaging and feasibility

Posted 11 days ago

Main responsibilities: Lead the project team and ensure effective execution of electrical activities Verify the accuracy of calculations and analyses from both technical and procedural perspectives Ensure compliance with project philosophies, specifications, standards, laws and safety requirements Apply best practices, standard solutions and lessons learned from previous projects Support the Engineering Manager in finalising the project execution plan and during cost estimation Coordinate with the client and attend meetings as required Apply the company Quality Management System throughout the project lifecycle Define and implement technical solutions aligned with project objectives Manage outsourced engineering services and report performance to the Engineering Manager Prepare, verify and issue discipline and multidisciplinary documents, coordinating interfaces with other PDLs Ensure compliance with agreed schedules and budgets for discipline activities Support the Department Leader in the preparation of technical and commercial offers Carry out site surveys when required Ensure full compliance with national HSE legislation and company HSE policies, promoting a safe and healthy workplace Skills and experience required: University degree in Electrical Power and Machines Engineering or Renewable Energy Engineering Extensive experience in the Oil & Gas and energy sectors Strong experience with ETAP (load flow, short circuit, power factor optimisation, harmonic analysis, relay coordination, arc flash and transient stability studies), PVsyst and HOMER Pro Experience across all project phases, from feasibility studies through to detailed engineering and EPC contractor follow-up Experience performing and contributing to techno-economic studies Project management certification is an advantage (PMP, ACP, MBA, etc.)

Posted 11 days ago

RESPONSIBILITIES/DUTIES Warehouse Operations Management Manage and supervise daily warehouse operations, including receiving, storing, issuing, and dispatching materials, spare parts, and equipment. Ensure efficient warehouse utilization, organization, and storage practices. Provide guidance and support to warehouse staff to ensure effective coordination and compliance with operational procedures. Inventory Control & Asset Management Maintain accurate inventory records using warehouse management systems and CMMS, ensuring timely updates and data integrity. Conduct regular stock audits, cycle counts, and reconciliations to maintain inventory accuracy and minimize discrepancies. Monitor stock levels and ensure the availability of critical materials and spare parts. Procurement & Logistics Coordination Coordinate stock replenishment and procurement activities in line with operational demands and maintenance schedules. Liaise with suppliers, procurement teams, and internal stakeholders to ensure timely delivery and efficient distribution of goods. Support the movement and handling of materials across warehouse and operational locations. Maintenance & Operational Support Support civil, mechanical, and electrical maintenance teams by ensuring the timely availability of required materials, tools, and spare parts. Coordinate logistics requirements to minimize operational downtime and support maintenance efficiency. Health, Safety & Compliance Ensure compliance with health, safety, and environmental regulations within the warehouse environment. Monitor safe material handling practices and adherence to warehouse safety procedures. Support Fire Protection maintenance activity requirements within the warehouse area. Reporting & Continuous Improvement Prepare and maintain logistics reports, inventory analyses, and performance metrics using MS Office tools such as Excel, Word, and Outlook. Identify and implement continuous improvement opportunities related to warehouse layout, storage methods, processes, and inventory management practices. Assist in the implementation, maintenance, and enhancement of warehouse management systems and related databases. ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Qualifications: Bachelor s degree in civil, mechanical, electrical engineering or equivalent. Additional certifications in Supply Chain or Logistics (e.g., inventory management, warehouse operations) are a plus. Knowledge: Practical experience using warehouse management systems and databases. Hands-on experience in inventory control, material handling, and warehouse operations. Working knowledge of CMMS or other inventory management systems is required. Professional proficiency in English (spoken and written). Strong interpersonal and soft skills, with the ability to effectively coordinate and support staff. Strong proficiency with MS Office Suite Excel, Word, Outlook and query tools. Knowledge of Fire Protection maintenance activities. Experience: 3-5 years experience in (civil, mechanical, and electrical). Preferable Railway Experience. DESIRED BEHAVIORS & EXPERIENCES Excellent written and verbal communication skills to interact effectively across all organizational levels. Strong attention to detail and ability to ensure accuracy in all inventory and warehouse processes. Proven ability to implement and improve operational processes for efficiency and effectiveness. Strong planning, organizing, and time-management skills to prioritize tasks and meet deadlines. Analytical mindset with the ability to identify issues, recommend solutions, and drive continuous improvement. Proactive and results-oriented approach to achieving operational and organizational objectives.

Posted 12 days ago

1. Corporate Banking Credit Analyst: Marketing BM products and attracting new potential customers. Doing customer visits and previews according to the credit policies. Preparing Credit memos to be presented to the credit granting committee. Collecting the required documents from clients and aligning between the client and the concerned branch to finalize the credit granting conditions and reviewing the client s credit profile to ensure its completion. Credit follow up on existing regular clients and following up on default clients according to the set policies and procedures. Preparing monthly reports on the credit cases followed up by them. Pinpointing the reasons for rejecting clients, discussing them with the direct supervisor them communicate the info to the concerned clients. 2. SMEs Credit Analyst: Marketing BM products and attracting new potential customers. Doing customer visits and previews according to the credit policies. Preparing Credit memos to be presented to the credit granting committee. Collecting the required documents from clients and aligning between the client and the concerned branch to finalize the credit granting conditions and reviewing the client s credit profile to ensure its completion. Credit follow up on existing regular clients and following up on default clients according to the set policies and procedures. Preparing monthly reports on the credit cases followed up by them. Pinpointing the reasons for rejecting clients, discussing them with the direct supervisor them communicate the info to the concerned clients. 3. Corporate Risk Analyst: Receive and review Credit Proposal Memos (CPMs) from different Business Lines either for new credit relationship, renewal, overrun, or special transactions. Identifying all types of risks that surrounds the credit case, its degree and whether it is mitigated or not. Preparing numerical risk rating that is divided into financial & nonfinancial factors, on which our risk recommendation will be based on. Preparing Credit risk memos to be presented to the Risk committee. 4. Investment Officer: Publishing valuation reports. Building, updating, and fine-tuning complex financial and valuation models for companies under coverage. Communicating with investor relations teams and the management of the companies under coverage and building relationships with them. Building relationships with multiple institutional clients whilst answering their inquiries and requests. 5. Treasury Officer: Play an integral role in being part of recently established dynamic department at Banque Misr Assist the Relationship Manager in business generation through marketing new products and relationships. Prepare preliminary credit analysis of new and existing clients for the purpose of extending credit facilities. Observe the quality of the portfolio through risk assessment, close monitoring and control on the accounts. Ensure quality service to all customers Ensure the NBFI clients are properly served across all banking areas Manage daily operations of the clients in coordination with the relevant internal stakeholders. 6. GTB Officer: Assist / Handle client portfolios. Overview clients' daily operations. Expand portfolio by including new to bank clients. Handling all operational, financial and non-financial transactions. Proposing new solutions for collections & receivables. Conclude FX transactions related to business. 7. IT Specialist: 8. IT Auditor for Application and Infrastructure: Ability to understand software requirements. Understanding risks and controls for software development, service operation, IT infrastructure, security, and related processes. This evaluation will be accomplished by conducting internal audit projects to include the communication of observations, risks, recommendations, and conclusions reached, as well as providing consulting services regarding risk and controls on a wide range of projects and corporate initiatives. Ability to make decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information. Ability to acquire an understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences. Ability to understand, communicate, and manage across the entire project lifecycle. Knowledge of technology trends and relevance to client's business. Ability to apply technology in an appropriate way to meet business requirements. Creativity with an eye to developing new and innovative solutions. Strong problem identification and analytical skills. 9. IT Auditor for Data Analytics: Ability to understand software / business requirements. Have experience to use data analytics tool such as SAS, IDEA, SPSS ETC. Writing Python code for data explorer analysis and data cleansing. Built AI models by using Python, SAS etc. Ability to transform data extract and transform. Monitor data quality. Build dashboard using Tableau and power BI. Ability to apply technology in an appropriate way to meet business requirements. Creativity with an eye to developing new and innovative solutions. Strong problem identification and analytical skills. 10. Backend Engineer I/II/III/Staff/Senior Staff

Posted 12 days ago

Overview: Soum is building an AI native layer across our C2C marketplace, from customer conversations to automated order handling, personalised discovery, recommendations, fraud signals, and seller tooling. We're looking for a Senior GenAI Engineer to design and ship production-grade AI systems that touch millions of users across the buying and selling journey. You'll work end-to-end: architecting LLM-powered services on our Python backend, integrating them into product surfaces on our React frontend, and partnering with teams across the company to find where AI genuinely moves the needle. This is a senior builder's role with high autonomy, broad scope, and real impact on the business. Architect production GenAI systems across multiple domains, including conversational agents, automated order and dispute workflows, personalized discovery and recommendations, content generation, search relevance, and emerging use cases. Own features end-to-end, from problem framing and model selection through backend services (FastAPI, Python), frontend integration (React, TypeScript), evaluation, deployment, and monitoring. Design agentic workflows with tool calling, multi-step reasoning, retrieval augmented generation, and integrations with internal APIs, third-party SaaS, and event-driven systems. Build the retrieval and embeddings stack, including chunking strategies, embedding model selection, vector indexes, hybrid search, reranking, and retrieval evaluation pipelines. Make it reliable and cost-efficient through streaming, prompt caching, latency budgets, token cost optimization, observability for LLM calls, and graceful fallback when models or upstreams misbehave. Establish evaluation rigor with offline and online evals covering response quality, tool call correctness, hallucination rate, retrieval precision, and business KPIs. Drive experimentation and research by evaluating new models, frameworks, and agent patterns, running focused experiments, and bringing what works into production. Mentor and raise the bar for engineers across the team on AI and ML best practices, prompt engineering, and production readiness. Partner cross-functionally with Product, Engineering, Data, Ops, and CX to identify high-leverage AI opportunities and ship them. A non-exhaustive list of areas we are actively building in or want to: Conversational AI for customer support, dispute resolution, and seller assistance Automated order handling, escalation routing, and workflow orchestration Personalized discovery, recommendations, and search relevance Listing quality, including auto-generated titles, descriptions, categorization, and image understanding Trust and safety, including fraud signals, anomaly detection, and content moderation Internal agent tooling for ops and CX teams span>Nice to Have /span> Experience with recommendation systems, learning to rank, or search relevance at scale. Marketplace or C2C background covering buyer and seller dynamics, disputes, fraud, and payouts. Multimodal model experience, including vision and image understanding for listings. Arabic NLP or bilingual product experience. Experience with agent frameworks (LangGraph, custom orchestrators) and the judgment to know when to use them. Fine-tuning, LoRA, distillation, or hosting open weight models in production. Open source contributions to LLM tooling, eval frameworks, or retrieval libraries.

Posted 12 days ago