RESPONSIBILITIES/DUTIES

System Analysis & Planning:

• Review and analyze system specifications to identify testing requirements.
• Develop and implement effective testing strategies and detailed test plans.

Test Execution & Results Analysis:

• Execute manual and automated test cases, ensuring thorough validation of the product.
• Analyze test results and determine potential areas of improvement.

Defect Logging & Reporting:

• Evaluate product code against defined specifications and report any discrepancies.
• Log testing phases and defects in detail for future reference.
• Report bugs and errors to the development team and assist with troubleshooting.

Post-Release Testing & Quality Assurance:

• Conduct post-release and post-implementation testing to ensure product stability after deployment.
• Collaborate with cross-functional teams throughout the software development lifecycle to ensure consistent quality assurance.

Ensure Compliance & Standards Adherence:

• Ensure that all testing activities are aligned with industry standards, compliance regulations, and best practices.
• Monitor the software to confirm it meets security, privacy, and performance requirements.

Collaboration with Development Teams:

• Work closely with development teams to ensure that quality is maintained throughout the entire development process.
• Provide feedback on early-stage development and help identify potential risks before they arise.

Documentation and Knowledge Sharing:

• Maintain detailed and organized documentation of test cases, test results, and defect tracking.
• Share knowledge and best practices within the team to foster continuous improvement.

SAFETY RESPONSIBILITIES:

• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
• Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
• Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.

QUALIFICATIONS:

• Bachelor s degree in any relevant field.
• Fluent in Arabic & English, French is a plus.

KNOWLEDGE:

• Proficiency in using computers, smartphones, and internet-based tools.
• Basic understanding of public transportation services and customer experience principles.

EXPERIENCE:

• 0 to 3 years of relevant experience in quality assurance, customer service, or operations.

DESIRED BEHAVIORS & EXPERIENCES

Strong Observational Skills: Pays close attention to detail and accurately captures real-time service conditions and behaviors.

Critical Thinking: Able to assess situations from multiple angles and make sound judgments based on evidence and context.

Professional Demeanor: Maintains a calm, courteous, and composed presence in public settings, even under pressure.

Ethical Conduct: Upholds high standards of honesty and fairness in all evaluations and interactions.

Attention to Process: Follows protocols and guidelines meticulously to ensure consistency and reliability in reporting.

Initiative: Takes proactive steps to identify service gaps or potential improvements without waiting for direction.

Cultural Sensitivity: Respects and understands diverse passenger backgrounds and behaviors when conducting evaluations.

Resilience: Maintains focus and performance during long shifts, busy environments, or repetitive tasks.

Learning Agility: Quickly grasp new tools, procedures, or changes in evaluation criteria.

Result-Oriented: Focuses on delivering actionable insights that contribute to measurable service improvements