Jobs in Healthcare, Hospital & Medical Services companies, Qatar

Role Accountabilities 1. Incident Management & CoordinationActive Monitoring: Oversee the global ticket queue to ensure incidents are being handled within defined SLAs across all regions.Escalation Management: Proactively identify unassigned or "at-risk" tickets approaching SLA breaches; escalate with internal resolver groups and third-party vendors.Major Incident Communication: Create and share post-incident summary reports with business stakeholders using agreed communication channels. Reporting: Generate and analyze regular incident statistics to identify trends and performance gaps.2. Problem Management & Root Cause Analysis (RCA)Ticket Initiation: Automatically trigger and create Problem tickets following any Major Incident or upon identifying recurring incident patterns.Resolution Coordination: Lead "Post-Mortem" meetings and coordinate cross-functional efforts to ensure permanent fixes are implemented.Trend Analysis: Proactively review incident data to identify underlying issues before they result in service downtime.3. Process, Governance & DocumentationKnowledge Base maintenance: Own and keep up to date the Standard Operating Procedures (SOPs) and Knowledge Base articles.Methodology Support: Act as a subject matter expert on Incident and Problem management processes; provide guidance to users and resolver groups when needed.Continuous Improvement: Identify bottlenecks in the current ITSM workflows, processes and procedures and suggest enhancements to improve efficiency.Key Performance Indicators (KPIs) MTTR (Mean Time to Resolve): Reduction in average resolution times via proactive handling of tickets queue.SLA Compliance: Percentage of tickets resolved within agreed-upon timeframes.Problem Backlog: timely closure of RCA actions and reduction in recurring incidents.Stakeholder Satisfaction: feedback on Incident and Problem Management processes performance.

Posted 13 days ago

PurposeThe Marketing Technology Lead will take ownership of the design, implementation, and governance of the organisation’s marketing technology ecosystem, supporting a mobile-first fintech platform.This role is responsible for ensuring that marketing platforms are:Accurately capturing and processing user dataReliably integrated across systemsSecure, compliant, and governedOperationally stable and scalable The role acts as the technical owner of the MarTech stack, ensuring alignment between marketing, product, and technology, while maintaining strong control over data, integrations, and platform usage. Role AccountabilitiesOwn the architecture, integration, and governance of the MarTech ecosystem (Segment, Mixpanel, Adjust, MoEngage/Clevertap)Define and enforce event tracking standards and governance, ensuring consistency and accuracy across mobile applicationsOversee data flows and integrations between marketing platforms, mobile applications, and internal systemsEnsure data quality, consistency, and traceability across all marketing toolsDefine onboarding processes and usage policies for marketing SaaS platforms, preventing tool sprawl and duplicationEnsure all MarTech platforms comply with:Ø  Internal security standardsØ  Data protection requirementsØ  Regulatory expectationsEstablish and maintain access controls, data handling policies, and auditability of marketing data flowsMonitor and improve operational reliability of marketing data pipelines and integrationAct as a point of escalation for MarTech-related incidents and data issuesDevelop and track KPIs to measure data quality, platform reliability, and marketing enablementProvide regular updates to leadership on:Ø  Platform performanceØ  Data integrityØ  • Risks and improvement opportunitiesKey Performance Indicators (KPIs)KPIDescriptionEvent Tracking Accuracy% of critical user events correctly captured and consistent across Segment, Mixpanel, and engagement toolsPlatform ReliabilityStability of data pipelines and integrationsAudit ReadinessAbility to demonstrate controlled, traceable data flows and compliance with policiesSaaS Governance Compliance% of marketing tools aligned with onboarding, access, and governance standardsCampaign Automation Coverage% of campaigns executed via automated journeys (MoEngage/Clevertap) vs manual executionExperience & QualificationsExperience       5+ years of experience in Marketing Technology, Product Analytics, or Growth EngineeringHands-on experience with at least 2–3 of the following platforms:Ø  Segment (or similar CDP/event pipeline)Ø  Mixpanel (or Amplitude)Ø  Adjust (or AppsFlyer)Ø  MoEngage / Clevertap / BrazeExperience working with mobile applications (iOS/Android) and event tracking frameworksStrong understanding of:Ø  Event tracking design and governanceØ  Data pipelines and integrationsØ  Attribution models and marketing analyticsExperience managing SaaS platforms and vendor ecosystemsExperience working in cross-functional teams (marketing, product, engineering)Minimum Entry Qualifications         Bachelor’s degree in information technology, computer science, or related disciplineStrong understanding of:APIs and system integrationsData consistency and reconciliationPlatform governance and operational processesExperience in regulated or security-conscious environments (preferred)Familiarity with data protection and privacy requirements (e.g., GDPR or similar)Excellent problem-solving, communication, and stakeholder management skills

Posted 13 days ago

Role AccountabilitiesRelease Planning and SchedulingSupport the maintenance of the release calendar by consolidating input from delivery teams, ensuring alignment with release standards.Coordinate the execution of release management processes, validating cross team outputs to enable smooth releases.Be a spec for projects and epics to execute release and enforce release methodology; ensure required sign offs from Product, Compliance, Engineering, and Operations are documented.Quality AssuranceVerify that releases meet defined quality standards and fintech specific compliance requirements by validating test completion and signoffs from QA and security teams.Coordinate with testing, product, and operations teams to confirm that compatibility, performance, and system readiness criteria have been met prior to production deployment.Deployment OversightMonitor deployment activities across lower, prod like (staging/UAT), and production environments, ensuring adherence to runbooks and rollback procedures.Collaborate with project/agile teams delivering each releaseAlign with IT operations and business operations teams to confirm support readiness and to coordinate post deployment validation activities.Change ManagementSupport the Change Advisory Board (CAB) process by validating deployment and rollback plans and maintaining accurate records of production changes.Key Performance Indicators (KPIs)Release success rate: ≥ 98% of deployments completed without critical incident.Deployment lead time: Reduction in time from code complete to production deployment.Go/no-go adherence: 100% of production releases follow formal go/no-go process with required approvals.Environment uptime (test/staging): ≥ 99% availability during planned testing windows.Change compliance: 100% of production changes have documented approval, risk assessment, and rollback plan.Release rollback rate: ≤ 2% of releases require rollback.Post release defect density: ≤ 1 critical defect per major release from internal development detected within 48 hours post deployment.

Posted 13 days ago

Posted 2 months ago

Posted 2 months ago

JOB DESCRIPTION The position holder will be responsible for the below: • Keeps updated calendar of events, merchandise, supplies, contact • information in database, tracking reports for campaign and event revenue and expenses • To promote CLIENT in promotional kiosks, mall activations and other promotional activities. • To supervise the execution of campaigns. • To assist in conducting/executing medical camps and other promotional activities • To do lead generation activities to find out prospective clients • To develop databases and continuously update the same • To analyse data, and generate reports, letters & news bulletins of or for the department • To coordinate meetings, conferences, CME programmers, workshops, press conferences, health camps etc. • To assist in enhancing the online presence of CLIENT including the website • To maintain records of advertisements and other such media related activities of CLIENT • To establish inter department co-ordination and communication with all departments and get information, collect data and analyses the same • Performs miscellaneous job-related duties as requested • Provide administrative support and budget / accounting maintenance o Assist with processing marketing budget and liaison with finance department o Working with third parties such as with suppliers, asking for quotations and sourcing competitive prices. • Responsible for general office management o Provide office management such as: • Conference room support – scheduling and daily calendars • Printers - paper and toner, troubleshooting • Office Supplies – maintain baseline inventory, order supplies on regular basis, organize supply cupboards • Maintain organization of closets/storage spaces • Manage and develop tools and resources to benefit the team o Manage items such as reprint requests o Create templates and guidelines as needed for core processes o Share best practices with the group and keep documentation for office o Well versed on project management software o Oversee the Digital Media calendar or other similar resources o Utilize strong project management capabilities • Support the Marketing and Brand Specialists with assignments as needed o Resource allocation requests submitted to the Manager (s) for approval • • Utilize project management skills and capabilities o Develop work plans and manage projects to completion, on time, on • budget o Identify steps involved in executing on a project, asking clarifying questions to ensure alignment o Creating Roadmaps Experience required: • Minimum of 7-10 years of experience in Marketing (operational) support or project management within Marketing Team Preferred Experience: • Understanding of healthcare industry is preferred. (Understating operational execution marketing standards) Skills required: • Excellent project management and organizational skills with strong attention to • detail. • Supervision skills (content and creation) • Project Ownership skills (shootings /Branding /Campaigns) • Must have exceptional interpersonal skills with a strong customer service orientation. • Highly motivated and proactive, with a “can-do” attitude. • Proven experience working in a team-oriented environment. • Strong computer skills with strong knowledge of Microsoft Office suite • Works well in a fast-paced environment. • Customer Service orientation • Ability to organize and manage multiple assignments • Strong organizational, communication and interpersonal skills. • Ability to follow directions independently. • Ability to communicate to a variety of internal and external sources in a direct and professional manner. • Ability to participate and collaborate as a team player, working in a time-pressured environment.

Posted 6 months ago