Job description:Position purpose:The post holder will report to the Head of Marketing, Recruitment & Admissions in all areas of their work within the College. The post holder will be responsible for School / College & Community Outreach recruitment and will be tasked with driving student recruitment through agreed community channels. The post holder will operate both in the field and on campus. The post holder will be a highly driven sales individual with an excellent track record of success within the B-C category.Position accountabilities:Lead on all aspects of School / College and Community Recruitment activities and respond effectively to daily operational challenges to ensure efficiency and effectiveness of the department.Ensure excellent customer service to internal and external stakeholdersAnticipate challenges to the projected recruitment cycle/s and help devise solutions in order to maximize conversionsIdentify issues affecting overall outreach performance and take swift action to address them in collaboration with the Head of Marketing, Recruitment & Admissions.Continuous review and enhancement of operational processes affecting service levelsDevelop a high-performance sales led culture within the department.Recruit and train high performing community (field sales) recruitment personnel as the department grows.Actively promote high levels of best practice within the sector.Be able to analyse data and translate it into short / long-term strategic recommendations through well-presented reports.Support the implementation of new technologies aimed at increasing Job Description | Page 2 Accountability Key activities conversions and efficiencyProduce timely student outreach recruitment plans in line with annual budget reviews and business planning cycles.Any other duties as requested by the Head of Marketing, Recruitment & Admissions, commensurate with the grade and status of the post.Ensure that you are proficient in the programme portfolio, entry requirements and compliance procedures across the institution.Create, update and maintain customer data, including recording communications in the appropriate systems [OR] Record communications with stakeholders in the appropriate systems.Complete allocated work tasks in accordance with defined SLA’s and team targets (i.e. agreed student recruitment targets / timely conversion of leads to acquisition).Knowledge, skill and experience requirements:Essential:Degree qualification in Sales & Marketing or related discipline or equivalent experience.Demonstrable experience in field sales managementA proficient understanding of the UK education system and in particular, the HE environment and an understanding of compliance procedures for the recruitment of local / international studentsA proven track record of interpersonal skills and people management in a fast paced sales and recruitment settingHighly motivated, results orientated approach to every aspect of your working environmentWell-developed written and spoken communication skills.Demonstrated ability to be well planned and organised in a busy and rapidly changing sales environment.Demonstrated ability to operate a broad range of computer packages, including competent use of Microsoft Office and Excel packagesEvidence of analytical skills and the ability to develop and execute business plansDesirable:Degree qualification.Relevant experience working within student recruitment in the Higher Education sector.Demonstrable experience of successful implementation of international recruitment and business development campaigns.Membership of a relevant professional body.An Interest in/Relevant experience working in the Higher Education sector.Knowledge and experience of student admissions and compliance in a challenging and fast moving environment both domestically and internationallyAbility to effect change and develop and implement changes and processesAbility to lead and mange teamsExcellent communication and interpersonal skills and yet the ability to deal with a variety of people from a range of educational and social backgrounds in a firm yet sensitive mannerAbility to synthesise a range of dataA high degree of self-motivation and the ability to motivate othersWell-developed written and spoken communication skills.Demonstrated ability to be well planned and organised in a busy and rapidly changing working environment.Demonstrated ability to operate a broad range of computer packages, including competent use of Microsoft Office and Excel packages

Job Purpose:The Receptionist serves as the first point of contact for all visitors, parents, students, and staff, providing a welcoming and professional environment. This role is responsible for handling front desk operations, managing incoming communications, and providing administrative support to ensure the smooth operation of the organization.Key Responsibilities:Greet and welcome visitors, parents, and staff in a professional and courteous manner.Answer, screen, and direct incoming phone calls to the appropriate department or personnel.Manage incoming and outgoing correspondence, including mail, emails, and deliveries.Maintain a tidy and organized reception area.Provide information and assistance to visitors regarding school policies, directions, and general inquiries.Schedule appointments, meetings, and maintain visitor logs.Coordinate with security and other departments to manage visitor access.Assist in administrative tasks such as filing, data entry, photocopying, and document preparation.Support event coordination and other activities as requested by the Administration.Uphold confidentiality and comply with the organization’s policies and procedures.Qualifications & Requirements:Bachelors Degree (Diploma or Degree in Business Administration is an advantage).Any European Nationality.Minimum of 2 years’ experience in a front desk, receptionist, or administrative role (preferably in an educational or corporate setting).Excellent verbal and written communication skills in English.Proficient in MS Office (Word, Excel, Outlook) and basic office equipment.Strong organizational and multitasking abilities.Professional appearance and a friendly, approachable demeanor.Ability to handle confidential information with integrity.Key Competencies:Customer service orientationProfessional communication skillsTime management and prioritizationAttention to detailProblem-solving skillsTeamwork and adaptability