Install, configure, and maintain desktop operating systems and software applications to ensure smooth user experience and productivity.Provide first-level technical support to end-users, diagnosing and resolving hardware and software issues promptly and efficiently.Manage user accounts, permissions, and access rights within Active Directory, ensuring security and compliance standards are met.Conduct regular system updates and patches, proactively identifying vulnerabilities and implementing solutions to safeguard company data.Perform hardware upgrades and repairs, assessing equipment needs and recommending solutions to enhance operational efficiency.Document troubleshooting processes and solutions in a knowledge base, improving team efficiency and end-user satisfaction.Collaborate with IT teams to deploy new technologies and ensure seamless integration into existing systems and workflows.Monitor system performance and usage metrics, analyzing data to identify areas for improvement and optimize resource allocation.

This is a full-time on-site role for an ELV Presales Engineer located in Abu Dhabi Emirate, United Arab Emirates. Candidates will be responsible for providing guidance and support to clients during the pre-sales process for ELV engineering solutions, including structured cabling, network infrastructure, and A/V systems. Additionally, they will work closely with internal engineering teams to provide input on solutions design, sales strategies, and project scoping.