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Ismail Al Hammadi Group L.L.C. Ismail Al Hammadi Group L.L.C.

Ismail Al Hammadi Group L.L.C. Ismail Al Hammadi Group L.L.C.

Role Overview Bridge Point is looking for a professional and client-focused Account Manager / Client Relations Executive to manage relationships with real estate developers, investors, project owners, and business partners. The role is responsible for acting as the main point of contact between Bridge Point and its clients, ensuring smooth coordination of services related to real estate project administration, regulatory approvals, escrow account support, DLD processes, sales registration, documentation, and project handover requirements. The ideal candidate should be confident in dealing with clients, government-related processes, internal teams, banks, legal teams, and real estate stakeholders. This role requires strong follow-up skills, clear communication, attention to detail, and the ability to manage multiple client accounts professionally. Key Responsibilities Client Relationship Management Serve as the primary contact person for assigned clients, including real estate developers, project owners, and corporate clients. Build and maintain strong long-term relationships by understanding each client’s project requirements, business priorities, and service expectations. Handle client inquiries, service requests, complaints, and follow-ups in a professional and timely manner. Ensure clients are regularly updated on the status of their project administration, documentation, approvals, and related processes. Maintain a high level of client satisfaction by ensuring clear communication, fast response times, and proper issue resolution. Identify opportunities to support existing clients with additional Bridge Point services. Real Estate Project Coordination Coordinate with internal departments to ensure smooth execution of client requirements related to real estate project administration. Follow up on project registration, documentation, authority submissions, escrow coordination, sales registration, and handover-related requirements. Support clients in understanding the required documents, timelines, procedures, and next steps for each service. Work closely with government relations, legal, finance, and operations teams to ensure client requests are completed accurately. Track project progress and ensure all client-related tasks are moving as per agreed timelines. Escalate delays, missing documents, or process issues to management when required. DLD, Escrow & Regulatory Support Coordination Coordinate with the relevant team for Dubai Land Department-related processes, including project registration, unit registration, sales registration, and title deed-related requirements. Support client communication related to escrow account setup, bank coordination, and required documentation. Ensure that all client submissions and documents are complete, accurate, and aligned with regulatory requirements. Liaise with internal compliance/admin teams to ensure that developer-related processes are properly tracked and documented. Keep clients informed about approval status, pending requirements, and expected completion timelines. Documentation & Reporting Maintain accurate client records, service agreements, project files, communication logs, and status trackers. Prepare client status reports, progress updates, meeting summaries, and follow-up action plans. Ensure all client documents are properly collected, reviewed, filed, and shared with the relevant internal departments. Prepare presentations, proposals, service summaries, and client update reports when required. Track client requests, pending actions, deadlines, and completed services using CRM or internal tracking sheets. Client Meetings & Business Support Attend client meetings, project update meetings, and internal coordination meetings. Understand client needs and explain Bridge Point’s services clearly and professionally. Support the business development team in onboarding new clients and ensuring smooth handover from sales to operations. Assist in preparing service proposals, quotations, company profiles, and client onboarding documents. Follow up with clients for required approvals, payments, documents, and signed agreements. Represent the company professionally during client visits, calls, emails, and meetings. Issue Resolution & Service Quality Handle client concerns calmly and professionally, ensuring issues are resolved without damaging the relationship. Coordinate with the relevant internal teams to solve delays, documentation gaps, payment issues, or authority-related challenges. Monitor service quality and ensure clients receive accurate, timely, and transparent updates. Provide feedback to management on recurring client issues and suggest process improvements. Ensure that client expectations are managed properly and that commitments are realistic and achievable.

Posted 9 days ago

Role Overview Bridge Point is looking for an Account Manager / Client Relations professional to manage and maintain relationships with real estate developers, project owners, and business partners. The role will act as the main point of contact between clients and internal teams, ensuring smooth coordination of real estate project administration, DLD-related processes, escrow support, documentation, sales registration, and project handover requirements. Key Responsibilities Manage client accounts and maintain strong relationships with real estate developers and project owners. Act as the main contact for client inquiries, updates, complaints, and service requests. Coordinate with internal teams for project registration, DLD processes, escrow account support, sales registration, documentation, and handover requirements. Follow up with clients for required documents, approvals, payments, and signed agreements. Keep clients updated on project status, pending requirements, timelines, and next steps. Prepare client reports, meeting summaries, service updates, and internal trackers. Support business development with client onboarding, proposals, service explanations, and account handover. Coordinate with banks, legal teams, government-related teams, and internal departments when required. Ensure all client records, project files, agreements, and communication logs are properly maintained. Resolve client issues professionally and escalate delays or risks to management when needed. Requirements Bachelor’s degree in Business Administration, Real Estate, Marketing, or a related field. Minimum 3–5 years of experience in account management, client relations, real estate administration, or developer support services. Experience in the Dubai real estate sector is preferred. Basic understanding of DLD processes, escrow accounts, SPA, NOC, title deed, sales registration, and project handover is an advantage. Strong client handling, follow-up, and coordination skills. Excellent communication skills in English; Arabic is an advantage. Good knowledge of MS Office, Excel trackers, CRM systems, and reporting. Professional, organized, detail-oriented, and able to manage multiple client accounts at the same time.

Posted 9 days ago

This is a full-time on-site role for a Business Development Manager - Valuation Services (RICS) located in Dubai, United Arab Emirates. The Business Development Manager will be responsible for new business development, contract negotiation, account management, and driving sales. The role involves identifying and pursuing new business opportunities, maintaining relationships with clients, and ensuring client satisfaction. The Manager will also work closely with the valuation team to meet client needs and company goals. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.Please note this is not real estate OR property sales role. It is a real estate & valuation services corporate business development role.1. Business Growth & StrategyIdentify and pursue new business opportunities in the property valuation market (residential, commercial, industrial, agricultural, etc.).Develop and implement strategies to increase revenue and market share.Analyze industry trends, competitor activity, and client needs to refine the firm's service offerings.2. Client Acquisition & Relationship ManagementBuild and maintain strong relationships with real estate developers, banks, mortgage lenders, government agencies, legal firms, and individual property owners.Act as the main point of contact for key clients and strategic partners.Conduct client presentations, negotiations, and pitch meetings to win valuation mandates.3. Marketing & Brand DevelopmentWork with the marketing team to develop promotional materials, proposals, and campaigns tailored to the valuation market.Represent the firm at real estate events, expos, seminars, and networking forums.Enhance the company’s visibility and credibility through partnerships, digital marketing, and targeted outreach.4. Proposal and Tender ManagementPrepare and submit proposals or bids for valuation assignments (especially for government or institutional tenders).Ensure all submissions meet client requirements and regulatory standards.5. Collaboration with Valuation TeamCoordinate with valuers and analysts to understand service capabilities and timelines.Ensure the valuation team is aligned with client expectations and project goals.Translate client needs into actionable plans for the valuation team.6. Revenue & Performance MonitoringSet and monitor sales targets, KPIs, and conversion rates.Prepare business development reports and forecasts for senior management.Track client feedback and use it to improve service delivery.7. Compliance and Risk AwarenessEnsure that all business development practices align with RICS or national regulatory standards.Understand legal and ethical boundaries in client engagement, especially in regulated markets.

Posted 8 months ago