Project logistics is a specialized subset of the logistics industry that requires a fully integrated approach to the global orchestration of material flow, order management and shipment execution from multiple origins to a defined site location, including transportation of regular, out of gauge cargo (OOG) and other sensitive cargo across various transport modes (Ocean, Air and Land) with the objective to deliver in full, complete, on time and in the right sequence per the customer’s project plan and schedule.At Maersk, our Project Logistics product teams combine traditional freight forwarding and transport capabilities with the highly specialized skills and competencies needed for complex project planning, transport engineering, procurement, and Health, Safety, Security, Environment and Quality (HSSEQ) compliance. Our experts are skilled in project transport solution design, special cargo transportation, specialized transport asset management, and project management services, including detailed planning, orchestration, and sequencing of end-to-end shipments from suppliers to often remote and austere destination sites.By leveraging our strong brand and capacity control across our products combined with strong project logistics capabilities, Maersk offers our customers a competitive advantage to deliver project logistics outcomes with a high degree of reliability and resiliency.Portfolio, Program & Project Management includes roles focused on delivering organizational projects/programs.Responsibilities include:- Developing program/project management best practices/templates.- Monitoring dependencies across multiple inter-related projects.- Gathering and reporting consolidated project status and financial information to leadership.- May serve as a central governing body to review/audit adherence to methodologies, budgets, and timing.- May provide full staffing and management for the organization's major projects/programs.

About Role:We are looking for a proactive and adaptable CX Consultant to join our team. This role requires a customer-first mindset with the ability to handle the dynamic nature of logistics and shipping. The ideal candidate should have hands-on experience in an office-based environment, using tools like Outlook and Teams, and Handle and resolve customer queries efficiently via email, phone calls, and chat, ensuring timely and effective solutions to maintain customer satisfaction.Mandatory : UAE National family book.Experience: Min of 1-2 years of min, experience in shipping & logistics industry.Key roles and responsibilitiesUnderstanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.Ability to align with customer expectations upfront & to be able to respond with suggested solutionsBe the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.Be fully responsible for customer satisfaction across Maersk product offering (own customers).Willingness to go the extra mile towards the customers & with focus on providing solutions.In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholdersSupport our business success through deep understanding of our customer’s needs and implementation of customer solutions against their bundled offering.Proactively monitor the performance of the solution utilizing metrics and other Key Performance IndicatorsWe are looking for candidates with the below skillset:Technical Skills:MS Excel – IntermediaryShould have worked on Outlook, Teams and other MS – OFFICE toolsSoft Skills:Customer first mindsetAdaptability, Relationship buildingResult OrientationStakeholder ManagementProblem Solving and Ownership MindsetConsultative Skills:E2E business acumenIdentify opportunities/pain points and suggest solutions