About the Job :

The role holder will be responsible for handling aftersales customer, Issue and re-issue flights tickets that already booked through website and change, cancel and refund flights according to the rules and regulations and resolve customer complaints & problems aiming for customer satisfaction and optimizing customer contact opportunities.

Responsibilities:

Receive and action on incoming collection concerns from the customer and internal stakeholders.
Conduct and provide collection analytics.
Collate all required supporting documentation for B2B invoices plus SOA and send it to customers.
Analyze customers accounts. Monitors account details for non-payments, delayed payments, and other irregularities.
Reconciles account balance and open items with the customer.
Conduct intensive collection activities based on Market Collection Strategy.
Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.
Issue Dunning Letters to Customers.
Create claim case ID and collaborate with claims management.
Collaborate with internal parties (Sales, KAM, CC&IR), as needed, to be able to collect debt.
Record result of communication with the customer and other internal collaborators.
Monitor payment plan agreed with the customer.
Collate and provide necessary documents to third party and legal, monitor customers handed over to 3rd party or legal.
Send requests for account clearing, as needed.
Participate in Continuous Improvement activities.
Understanding for the criticality of the finance operations department and timeline & pressures.

Profile Requirements:

Bachelor s degree in finance/economics/Accounts or related degree
Analytical skills are an advantage.
Very good communication skills and excellent negotiation skills.
Language skills - fluent written & spoken in English and local language requirement.
Experience in SAP or any ERP systems is preferred, and MS applications are a must.
1-2 years of experience in AR OTC activities.
Understanding of the BSP & air tickets transactions/tourism/hospitality industry is preferred.

MEDICAL AND DENTAL Careers

MEDICAL AND DENTAL Careers

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