- Provide end-user support for hardware, software, printers, and network issues.- Manage IT infrastructure setup for new branches including workstations, CCTV, and network devices.- Administer and configure routers, switches, firewalls, servers, and backups.- Ensure IT security and compliance through policy enforcement and system monitoring.- Maintain accurate IT asset tracking, documentation, and lifecycle management.- Train users on IT best practices and ensure smooth IT operations at all sites.