BriefResponsible for coordinating requests between Client Relations Department and various engineering functions in TSS (Permits, Control, Survey, Drafting), HSE Department, and other internal & external entities ensuring quality and time-bound communication to Client requests. In consultation with the Director, Managers and Engineers of TSS (Technical Support Services), contributes in enhancing the customer experience through effective communication.KEY RESPONSIBILITIES:Relationship ManagementWork closely with relevant departments within the organization to ensure all TSS policies and regulations are adhered to.Continuous ImprovementAssist to identify opportunities to increase operating efficiencies as well as implementation of best practices and process improvements in the TSS Department operations without reducing the quality of service.ReportingPrepare regular reports to the TSS Director on assigned activities and as required in order to provide accurate data for business decisions.CORE RESPONSIBILITIES:Review and check drawings/documents required for issuance of building permits, construction permits, mobilizations plans, request for NOCReview and coordinate the requirement for NOC applied infrastructure works and utilities in coordination with authorities.Communicate effectively with clients, consultants and contractors as well authorities- when applicable for the requirements and documentations associated with submissions.Familiar with project management practices to facilitate/ support projects execution.Maintain, organize TSS permits and approval documents, drawings. Appropriately record the document flow to ensure that all documents are retrieved when needed.Responsible for following up approvals for permits, drawings & approvals, NOCs, letters, completion certificates and other technical documentation from the concerned staff.Responsible for timely communication and completion; escalate any unresolved issues to the line manager and follow up until completed.