Job Title: Contact Center Agent

Job Code: CCA-001

Inbound & Outbound Support: Handle calls, emails, and chats professionally; follow approved scripts and scenarios.
Patient Guidance: Provide accurate information on clinics, schedules, services, and hospital policies.
Issue Resolution: Resolves inquiries, complaints, and service requests; escalates complex cases appropriately.
Emergency Communication: Announce emergency codes clearly and promptly when required.
Problem Solving: Listen actively, identify solutions, and follow up until resolution is achieved.
Data Entry & Documentation: Record all interactions accurately in the HIS; maintain up-to-date patient records.
Compliance & Confidentiality: Adhere to hospital policies, data-protection standards, and confidentiality requirements.
Team Collaboration: Collaborate with Patient Access, clinical, and support teams to deliver seamless service.

Ready to be the voice of care?

Apply now and become the first point of contact that reflects Taiba Hospital’s commitment to clarity, compassion, and quality.