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Prime Healthcare Group

Prime HealthCare Group LLC was founded with a vision of becoming “the most respected healthcare provider in the region” by offering personalized, comprehensive and affordable quality health care with most effective treatment outcomes through the best-in-class professionals.

 

PRIME is now amongst the UAE’s leading healthcare service provider and well-known brand with its team of over 250 physicians and 800 supporting professionals providing state-of-the-art medical care to the UAE’s citizens and residents. The team of physicians is selected on the basis of their exemplary credentials and expertise in diagnosis and treatment.

 

Its core values of transparency, customer centricity, quality consciousness, cost effectiveness and speed of action played an integral part in the Prime HealthCare Group being conferred the Dubai Quality Appreciation (DQA) Award in 2012 for the second time, the first being in 2007. The group was also commended by the Dubai Government’s Department of Economic Development for excellence in the areas of high service quality, appreciable level of customer satisfaction, strategic branding, employee care, frequent free health check-ups and health awareness programs under our community out-reach program. Having plans to repeat such accolades in the future, the group is recruiting professionals from various corners of the world.

Front Office Operations:ï‚§ Ensure timely response to all the telephone calls received at the front desk and respond or transfer them appropriately ensuring highest levels of customer careï‚§ Ensure front office reception area is ambiance is appropriately maintained to comfort patientsPatient Registration:ï‚§ Welcoming the patient to the facility and ensuring all of the patients questions are responded with accuracy.ï‚§ Carrying out the registration process to assist the patients for doctor appointments, laboratory tests, radiology tests and any other services as desired / required.ï‚§ Ensuring registration documentation are complete to adhere to the department policies and proceduresHealth Insurance Procedures:ï‚§ Ensure to follow the documentation process including the patient consent form sign-off required for process healthcare insurance claimsï‚§ Adhere to the protocol for acquiring approvals for certain – procedures / tests or medication.  Advice the patient about turnaround the usually required by the insurance policyï‚§ Contact the patient to update when the approvals are received from the Insurance, to enable the patients to visit for the required procedures or tests.ï‚§ Advice the concerned department – i.e. laboratory or pharmacy with the updated details of the patients’ insurance approvals.ï‚§ Ensure that only approved insurance claims for testing or therapy are being invoiced to enable generate barcodes for report documentation.ï‚§ Coordinating with office assistants to ensure the request form for diagnostic services / branch are being appropriately addressed.*Preferably graduate of Nursing or with medical background.

Posted 7 months ago