Act as the initial point of contact for employees seeking technical assistance in person, via phone, or email.Install, configure, and maintain hardware, software, and systems across all company branches, covering laptops, printers, scanners, IP phones, CCTV, Access point and resolving hardware issues.Perform troubleshooting using diagnostic techniques and relevant questions.Administer and maintain the internal network infrastructure, including resolving network connectivity issues.Manage inventories for all branches, including workstations, laptops, screens, and necessary tool kits and accessories.Provide basic training and instructions to users on new systems and applications.Conduct regular maintenance and updates to ensure secure and efficient system operations.Support and maintain meeting room equipment such as video conferencing systems and conference phones.Possess experience with technologies such as Windows Server, Active Directory (AD), VMware virtualization, Microsoft 365, Mobile Device Management (MDM), antivirus, and backup solutions.Ensure all documentation in the knowledge hub is accurate and up to date.Offer problem-solving guidance by walking employees through the process.Test, evaluate, and support new technology and applications.Escalate unresolved issues to the next level of support personnel.Record events, problems, and their resolutions in logs.Adhere to IT policies, standards, procedures, and audit and regulatory standards.

We are seeking a highly experienced Specialist, Paid Ads with a strong emphasis on Google Ads and retargeting campaigns to join our advertising team. The ideal candidate must bring at least 4 years of hands-on experience in managing and optimizing paid media campaigns, particularly within the Google Ads ecosystem. You will be instrumental in executing scalable ad strategies that drive results across multiple digital platforms. Develop, manage, and scale paid advertising campaigns with a primary focus on Google Ads (Search, Display, Shopping, and YouTube)Execute high-converting retargeting and remarketing strategies across Google Ads, Meta, and other platformsConduct in-depth keyword research, audience segmentation, and competitive analysis to optimize campaign performanceCollaborate with design and content teams to develop effective ad creatives and landing pagesContinuously monitor and optimize campaigns to achieve performance targets (CPA, ROAS, CTR, etc.)Produce weekly and monthly reports with insights and actionable recommendationsStay up to date with evolving platform capabilities, ad policies, and industry best practices

Research product market and undertake feasibility studies, conduct research, compile market intelligence, and produce detailed analysis of key competitor projects, and present findings as and when required.Identify operational, financial and technological risks within the businessCoordinate implementation of mock-ups to illustrate overall system flow, functions and featuresCoordinate requirements for the writing of user stories for development teamSeek to Identify issues, risks and benefits of existing and proposed solutions and outlining business impactsSeek to identify ways to increase adoption and customer satisfactionCoordinate process design changes by conducting business and systems process analysis and design at complex level, focus on quality improvement and data managementContribute and coordination project level analysis – producing required project analysis documentation (business and system requirements, scope matrix,use cases, sequence diagrams, future state proposals, UAT plan)Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA processIdentify and capitalize on improvement opportunities (proactive and reactive)Assess business process and system inefficienciesCreate and maintain issue logs, meeting minutes, meeting schedules, project summaries and updatesMaintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, provide timely reports of issues that impact project progress, coordinate actions and resolving conflictsDevelop and executive test plansInterface with existing strategic customers to solidify mutual expectations of performance and growth.Evaluate new product offering with Development based on corporate objectives.Execute the business plans through carrying out research, formulate market analysis and deliver accurate business reportsStay current with customer needs and strategies; utilizing formal and informal written communication methods (for example: email, newsletters, presentations, executive updates, task lists and updates) to communicate updates and findings: and facilitate project meetings and presentations to all types of diverse audiences(internal and external)Serve as liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancements and implementationsSupport Development with project feasibilities by reviewing the assumptions and financial component of each project before approvalPrepare competition reports highlighting new projects released by competition and any new information on existing projects that become available during that period Compile market intelligence by monitoring the release of projects by competitors and data from various sources (publications, sales centres, etc.).Liaise with research consultants to ensure that reports are in line with the approved RFP and that all research requirements are met.Conduct reporting and analysis for activities

● Develop and execute a comprehensive user experience strategy aligned with business goals.● Define user personas, conduct user research, and analyze user behaviour to inform design decisions.Identify opportunities for improving user experience and drive continuous optimization● Create wireframes, mockups, and interactive prototypes to visualize user flows and interactions.● Collaborate with cross-functional teams, including designers, developers, and product managers, to ensure alignment on design direction.● Conduct usability testing and gather feedback to refine and iterate design concepts.● Develop visually appealing and user-friendly interfaces that align with brand guidelines and best practices.● Create style guides, design patterns, and UI libraries to ensure consistency across digital platforms.● Analyze user data, including user feedback, analytics, and user testing results, to gain insights and drive data-informed design decisions.● Utilize quantitative and qualitative research methods to understand user behaviour and preferences.● Prepare and present reports and recommendations to stakeholders based on user experience insights.Implement A/B testing and user feedback mechanisms to continuously optimize user experience.● Provide leadership and direction to the user experience team, guiding their work and fostering a collaborative and innovative environment.● Develop and mentor team members, supporting their professional growth and helping them achieve their full potential.● Stay current with industry trends, best practices, and emerging technologies in the field of user experience design, and apply them to enhance the team's skills and capabilities.Identify training and development opportunities for the team members, such as workshops, conferences, and online courses, to enhance their skills and keep them updated with the latest trends in user experience design