Manage inbound and outbound calls professionally, ensuring customer queries are addressed efficiently.Document all interactions meticulously in the CRM system to maintain accurate customer records.Identify and escalate issues that require further attention, ensuring prompt resolution.Provide detailed product and service information, empowering customers to make informed decisions.Utilize strong problem-solving skills to handle complaints and provide effective solutions.Maintain a high level of product knowledge to answer customer inquiries confidently and accurately.Achieve individual and team performance targets, contributing to the overall success of the call center.Participate in training sessions and workshops to enhance skills and improve service quality.Foster a positive relationship with customers, aiming for high satisfaction and loyalty.Collaborate with team members to share insights and best practices, enhancing team performance.

Job Summary:We are seeking a motivated and detail-oriented Accounting Intern. This internship offers a unique opportunity to gain hands-on experience in various accounting functions and contribute to our financial operations.Key Responsibilities:Assist in the preparation of financial statements and reports.Support the accounts payable and receivable processes, including invoice processing and payment tracking.Help maintain accurate financial records and ensure compliance with company policies and accounting standards.Participate in budgeting and forecasting activities.Assist with data entry into the accounting system and maintain the general ledger.Support the preparation for audits by organizing documentation and providing necessary information.Conduct research and analysis on various accounting topics as assigned.Participate in team meetings and contribute to process improvement discussions.

Will be responsible for payable management, general ledger maintenance, payroll management, budgeting and forecasting, taxation, and fixed asset management. This role will require a thorough understanding of accounting principles and practices, as well as proficiency in using the ADERP accounting system.Key ResponsibilitiesPayable Management:Manage the processing of vendor invoices, ensuring timely payments as per ADERP.Process all accounting-related entries, including accruals, in the ERP systems by cost/revenue center, location, division, and project.Account for retention, deposits, and guarantees related to accounts payable.General Ledger and Reporting:Maintain and update accounts payable reports and records.Enter all revenue and sales-related entries, including billings, collections, and allocations.Record fixed assets, including booking depreciation and maintaining registries.Payroll Management:Assist in managing payroll processes and ensure timely salary payments.Budgeting and Forecasting:Participate in the planning, monitoring, and execution of budgets.Provide accurate forecasting to support financial planning activities.Tax Management:Ensure compliance with tax regulations and prepare necessary tax documentation.Internal Controls:Evaluate and enhance internal controls over financial reporting and processes.Provide recommendations for process improvements and risk mitigation.Audit Management:Coordinate and manage audit requests, providing necessary documentation and support.

We are seeking a Accountant with 2-3 years of UAE experience to join our team. The ideal candidate will be proficient in GL Accounting, with a strong understanding of accruals and prepayments. They will be responsible for petty cash handling, recording, and reconciliation, as well as managing vendor relationships and processing vendor payments. Additionally, the candidate will handle customer interactions, invoicing, and collection activities. Experience with UAE WPS Payroll Processing is essential, along with a strong knowledge of Excel. Familiarity with Focus ERP will be considered an advantage.Responsibilities:Manage GL Accounting processes, ensuring accurate recording of financial transactions.Handle accruals and prepayments, maintaining compliance with accounting standards.Oversee petty cash transactions, recording all expenditures and reconciling balances.Manage vendor relationships, including processing payments and resolving any discrepancies.Interact with customers, generate invoices, and follow up on outstanding payments.Payroll Processing for accurate and timely payroll management.Financial analysis, reporting, and data management.Provide support for ERP system usage and contribute to system improvements.

Job Overview:The Government Relations Typist plays a crucial role in ensuring the timely completion of visa processes and related administrative tasks. This position is responsible for handling online applications and documentation for various government departments, including labor, immigration, and other relevant agencies.Key Responsibilities:Visa and Immigration Applications: Accurately type visa and other immigration applications into online government systems.Document Preparation: Prepare letters and correspondence documents as required.Database Management: Maintain an electronic log and database of processed visas, passports, Emirates IDs, and insurance cards.Application Forms: Type visa and medical application forms as required.Expiry Tracking: Monitor visa expiry dates and send renewal instructions to staff in a timely manner.Expense Claims: Prepare and process expense claims related to government relations activities.Process Updates: Regularly update immigration documents, processes, and procedures to ensure compliance with current regulations.

Government Liaison :Serve as the primary point of contact between the company/clients and government departments. Facilitate and manage all communications with local authorities, including ministries, immigration, and labor offices.Document Processing : Prepare, submit, and follow up on various documents and applications, including visas, work permits, residency permits, and company licenses. Ensure timely renewal and updating of all company-related documentation.Compliance Management: Stay informed about changes in government regulations and ensure company policies align with new legal requirements. Maintain accurate records of all governmental interactions and documentation.Administrative Support: Assist with onboarding and offboarding of employees, including processing visa and work permit applications. Provide support in handling employee-related governmental issues and disputes.

We are recruiting the below role for one of our esteem client based in Abu Dhabi. The role would be on a 06 months contract, with the possibility of extension. The ideal candidate will have a minimum of 3 years of experience, be ITIL and ISO 20000 certified, and have hands-on experience with full life cycle implementations across at least 5 projects. Proficiency in IT Service Management (ITSM) and fluency in Arabic are essential for this role.Key Responsibilities:Implement and support ITIL and ISO 20000 best practices within the organization.Manage and execute full life cycle implementations for IT projects, ensuring successful delivery from initiation to completion.Apply ITSM principles and practices to enhance service delivery and support.Document project processes, results, and challenges accurately.Collaborate with team members and stakeholders to meet project goals and timelines.Provide technical support and troubleshooting as required during project phases.

Job Summary:The Technical Support Engineer is responsible for providing high-quality technical support to staff members.Essential Duties and Responsibilities:• Provide first-level technical support to staff face-to-face or remotely using appropriate remote support and communication tools.• Provide technical support for physical and virtual classrooms, various external and internal events conducted virtually and physically, including requirements collection, preparation, testing, and support.• Regularly maintain the hardware/software inventory.• Regular monitoring and maintenance of audio and video systems, including regular checking of systems' health and executing corrective actions when necessary.• Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.• Perform assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.• Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Communicate and track the test results, errors, or bugs with other AIT sections.• Timely and proper logging, follow-up, and closure of technical support tickets.• Report any information security incidents or suspicious behaviours.• Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.

We are in the process of hiring the above vacancy for renowned client based in Dubai.Job Purpose :The main purpose of this role is to develop and maintain secure, error-free, and easy-to-use applications for our clients customers and internal users.Main Job ResponsibilitiesDevelop, test, and debug Java applications across various platforms (web, mobile, desktop) using best practices and industry standards.Collaborate with business analysts to translate business requirements into technical requirements.Follow the development cycle and clients standards, to ensure roll-out of quality applications.Work with other team members to ensure that the clients applications are optimally deployed and maintained.Promote enhancements to applications and solutions.Maintain all technical documents for the applications.Shadow team members for various applications when needed.Collaborate with other teams to ensure availability, reliability, and scalability of IT services to meet business demands and ensure customer satisfaction targets.Comply with organizational policies regarding quality and security standards problemsAdded AdvantageDevelopment experience using Salesforce's Apex.Experience on Salesforce user interface frameworks, such as Lightning and VisualforceExperience in integrating Salesforce with external systems and leveraging APIs to enable seamless data exchange and business process automation.Experience using SOQL (Salesforce Object Query Language)

Job Summary: The Functional Consultant (MS Dynamics) will be instrumental in working with an external implementation partner to ensure that MS Dynamics solutions specifically Business Central and CRM are tailored to meet the organizational needs. This role involves collaborating with stakeholders, overseeing system customizations, and ensuring effective deployment and integration.Key Responsibilities:Collaboration with Implementation Partner:Act as the primary liaison between the company and the external implementation partner.Coordinate with the implementation team to ensure that MS Dynamics Business Central and CRM are customized according to the business requirements.Requirements Gathering and Analysis:Engage with business stakeholders to understand their needs and gather detailed requirements for system customization.Translate business requirements into functional specifications and work closely with the implementation partner to develop solutions.Solution Customization:Oversee the customization of MS Dynamics Business Central and CRM to ensure alignment with company processes and objectives.Review and approve system configurations, workflows, and custom developments proposed by the implementation partner.System Integration and Testing:Ensure seamless integration of MS Dynamics solutions with existing business systems and processes.Develop and execute test plans to validate system functionality and performance.Identify and resolve any issues or discrepancies during the customization and testing phases.Training and Support:Develop and deliver training sessions for end-users to ensure effective use of the customized MS Dynamics solutions.Create and maintain user documentation and training materials.Provide ongoing support to address any user issues or system-related queries.Project Management:Monitor project progress, timelines, and deliverables to ensure successful implementation.Communicate regularly with stakeholders and the implementation partner to provide updates and manage expectations.Identify and mitigate risks to ensure project success.

Manage and oversee all HR operations, including employee onboarding, offboarding, and payroll processing for all fulltime and part-time employees.Payroll and benefits administrationHandle employee relations issues and provide guidance and support to managers and employees.Stay updated on HR trends and best practices to ensure the effectiveness of HR operations.Conduct performance evaluations and provide feedback to employees and managers.Provide HR metrics and reports to management for decision-making.Responsible for handling onboarding of employees from various government and private clientsTracking and managing database for onboarding employeesEmployees’ onboarding process from creation and sending of offer letter, visa or workpermit processing, preparing employees for induction.Responsible for initiating visa process, MOL process, visa stamping, etc.Provide HR letters requests of employees.Address employees’ queries and concern

Manage and oversee all HR operations, including employee onboarding, offboarding, and payroll processing for all fulltime and part-time employees.Payroll and benefits administrationHandle employee relations issues and provide guidance and support to managers and employees.Stay updated on HR trends and best practices to ensure the effectiveness of HR operations.Conduct performance evaluations and provide feedback to employees and managers.Provide HR metrics and reports to management for decision-making.Responsible for handling onboarding of employees from various government and private clientsTracking and managing database for onboarding employeesEmployees’ onboarding process from creation and sending of offer letter, visa or workpermit processing, preparing employees for induction.Responsible for initiating visa process, MOL process, visa stamping, etc.Provide HR letters requests of employees.Address employees’ queries and concern

Highly experienced in cabling systems and be familiar with the installation of copper and fiber optics cable. To perform network cabling accordingly to enterprise requirement.Good knowledge about Microsoft Windows OS and troubleshooting skillsRack mounting, access point mounting, dressing and labelling of cables.To carry out tests and troubleshoot of network cables using toolsPreventive maintenance and repair in branch office, performs routine maintenance of structured cabling systemsManage and maintain exact inventory for parts, tools, and supplies.Documenting all cable related jobs and updating with team leadCCBA, N+ certification will be an added advantage.Knowledge about IP Telephony and Wi-Fi

Develop and execute strategic plans to achieve sales targets and expand market presence in corporate services, particularly in new business establishment and PRO serviceIdentify and pursue new business opportunities and leveraging existing relationshipCollaborate with internal teams to tailor service offerings and proposals that meet the specific needs of corporate clientBuild and maintain strong relationships with key decision-makers and stakeholders in the corporate sectorStay informed about industry trends, market developments, and regulatory changes affecting business setup and PRO services in the UAELead client consultations and presentations to demonstrate our capabilities and value proposition effectivelyPrepare and negotiate contracts, proposals, and agreements with corporate clients, ensuring alignment with company policies and legal requirementMonitor and analyze sales performance metrics to optimize strategies and achieve revenue targetCoordinate with operational teams to ensure seamless service delivery and client satisfactionRepresent the company at industry events, conferences, and networking opportunities to enhance visibility and foster business relationship