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POSITION OBJECTIVE - The position is responsible in ensuring that all new employees are appraised during their first five months of probation (self-appraisals, reporting managers assessment endorsement on Appraisal form). - The position is responsible to ensure Job Scorecards are prepared and dispersed. - The position is responsible to provide assistance in induction of new joiners. - The position is responsible for follow up calls/e-mails to new joiners and implementation of a Buddy Program. Key Responsibilities Probation and Confirmation of new employees: - Monthly monitoring of employees based on the joining date and end of probation period. - Develop and maintain a probation confirmation list. - Ensure that the increment of all employees (subject to approval) after probation will take effect on his/her 6th month. - Ensure that the line managers e-mail the Performance Appraisal form to the employee for self appraisal and thereafter attend an arranged meeting with the employee and his/her reporting manager for the appraisal. Job Scorecards: - Ensure that all employees' Job Description is aligned with their respective Position or Job Title by ensuring that the Job Scorecard is prepared to define the position's role, accountability and KPIs. Induction Process: - Assist in induction of new employees and conduct joining formalities such as biometric registration, bank account forms, employee contracts and locations. Buddy Program: - Follow up calls/e-mails to new joiners within their first 6 months. - Implementation of a Buddy Program to assist new joiners within their first 3 months.

Posted a day ago

POSITION OBJECTIVE  - The position is responsible for generating sales and deliver customer service at its best.  - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.Key Responsibilities Hospitality and Guest Service - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. - Uses proper procedures to ensure the accuracy of every order for every guest. - Ensures every    guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. - Prepares all products as required, following the order monitor to ensure the accuracy of every order. - Communicates showcase and product needs to ensure proper product availability for guests. - Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures - Participates in and attends all store meetings and other related functions. - Follows all restaurant policies, procedures and standards. - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits. - Issue receipts, refunds, or change to the customers correctly. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Maintain clean and orderly checkout areas. Health & Safety - Works in compliance with occupational health and safety legislation. - Knows, understands and follows safe work practices and procedures. - Uses or wears personal protective equipment or clothing as required. - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of  health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.-International fast food chain experience will be an added advantage 

Posted 16 days ago

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. Key Responsibilities People Management - Leads by example and demonstrates the importance of treating every team member and guest with respect - Reacts immediately to issues requiring attention during the shift - Provides ongoing, specific direction to team members - Encourages an exciting and fun work environment while motivating team members to meet goals - Trains, orientates and monitors new team members - Reports to Store Manager on team member performance (positive or negative) - Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management - Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members - Responds to guest in a friendly manner while maintaining an appropriate sense of urgency - Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management - Complies with and enforces all Tim Hortons operating standards - Ensures that all product and packaging is properly merchandised and stocked - Responsible for shift cash procedures - Maintains operational efficiency through use of the work schedule - Supervises team members to ensure primary and secondary duties are completed - Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) - Keeps current on all new information (i.e., new product launched, promos and discount schemes) - Assists the Store Manager in driving sales and transactions during their shift - Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.) - Escalates to immediate superior any issues and or problems Health & Safety   - Knows, understands and follows safe work practices and procedures - Uses or wears personal protective equipment or clothing as required - Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone - Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering - Supervises and ensures that technical equipment in the stores are in working condition. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Receives payment by cash, credit cards, vouchers or automatic debits whenever required - Issues receipts, refunds, or change to the customers correctly whenever required - Maintains clean & orderly checkout areas -Must have experience in Fastfood chains as a supervisor 

Posted 16 days ago

POSITION OBJECTIVE A restaurant manager’s primary role is to manage and control the day to day restaurant operations Key Responsibilities- Ensure that FOH and BOH staffs are familiar with the day’s requirement.- Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards.- Responsible for coordination with all related parties during the Pre-opening Phase of the restaurant to ensure that the Opening Date is reached with full readiness of entire aspects of staffing, training, stocking, menu, budgets, Marketing Plan, and all other aspects of operations.- Ensure that all staff is treated fairly and with commonly accepted courtesy.- Ensure that time tables, leave roasters and attendance registers are up-to-date.- Coordinate with the executive chef and bartender for new menus as needed and to create a wide variety of new dishes and beverage list.- Ensure that all communications between restaurant and kitchen run smoothly.- Ensure that all purchased order have been delivered and stored.- Responsible for the Profit and loss statement of the restaurant.- Responsible for achieving set revenues and sales targets for the entire operation of the restaurant on both Floors.- Managing the prompt efficient and courteous serving of food and beverage in the restaurant.- Schedules working hours of all Service staff, taking into consideration volume of expected business (Reservations and timetables) and ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR.- Ensure that all staffs are under control are fully informed in respect of disciplinary procedures, the handling of grievances, etc.- Ordering supplies and to ensure that all stocks are ordered to the correct quantities, quality and price.- Managing all administration procedure and ensure that all documents are sent to the appropriate accounts department immediately for processing.- Ensure that expenses are within budget limits.- Managing the Tips division.- Control and manage the monthly inventory.- Managing the day to day function of all restaurant employees, facilities, daily stock checks/stock takes and sales.- Ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored- Managing the daily briefing with the staff to ensure smooth running of the service sequences- Hold weekly meetings with the Managing Partner to ensure that operation is going as it should and to ensure that any special arrangements are properly communicated.- Responsible for the PR and Marketing activities and communication in order to maximize exposure, footfall and sales revenues of both levels of Restaurant.- Generate weekly, monthly and quarterly reports on all aspects of the restaurant operations, including but not limited to budgets, cost breakdowns and sales breakdowns (per food categories, customer profile, menu items, days of the week, etc) Health, Safety and Security- Maintain the required standard of operational hygiene according to cleaning rotas at all times.- Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same.- Familiarize with emergency exits and evacuation procedures. Financial Management- To achieve the budget by monitoring and controlling the departmental operations, considering restaurant and expenditure.- On an ongoing basis, control and analyze departmental costs to ensure performance against budget;implementing corrective measures where necessary to produce positive business results. General:- Comply with the company's corporate code of conduct.- Familiarize yourself with the company values and model desired behaviors.- Perform tasks as directed by the Management in pursuit of the achievement of business goals.

Posted 16 days ago

To support and manage financial operations, ensure accuracy in financial reporting, and maintain compliance with accounting standards, regulatory requirements, and internal controls. The role involves assisting in financial planning, reconciliation, and strategic financial management to enhance the organization's fiscal health and long-term sustainability.Responsibility:Accounting & Financial ReportingMaintain and oversee general ledger accounts, journal entries, and reconciliations.Ensure timely closure of books of accounts and preparation of financial statements.Assist in financial reporting, including P&L, balance sheet, and cash flow statements.Taxation & ComplianceHandle GST, TDS, and other statutory filings within deadlines.Ensure compliance with tax laws, accounting standards, and regulatory requirements.Assist in audits (internal, statutory, and tax) and resolve queries.Accounts Payable & ReceivableManage vendor payments, employee reimbursements, and expense tracking.Oversee customer invoicing, collections, and credit control.Reconcile bank statements, supplier accounts, and customer accounts.Budgeting & MIS ReportingAssist in preparing budgets, forecasts, and variance analysis.Generate MIS reports for management decision-making.Track financial KPIs and ensure cost control measures.Treasury & Cash Flow ManagementMonitor cash flow, fund allocation, and banking transactions.Coordinate with banks for payments, loans, and other financial matters.ERP & Process ImprovementWork on ERP systems (SAP, Oracle, Tally, etc.) for financial transactions.Identify and implement process improvements for efficiency and accuracy.Qualification:The ideal Executive - Accounts & Finance - should have 3-4 years of experience in finance or accounting, including experience in a supervisory or managerial role.Proficiency in financial analysis, budgeting, forecasting, and financial reporting.Bachelor’s degree in finance, Accounting, or a related field; CFA or CPA preferred.Strong analytical, strategic planning, and decision-making skills.In-depth understanding of financial principles, investment strategies, and regulatory compliance.

Posted 19 days ago

To develop and execute strategic marketing initiatives that drive brand growth, increase market share, and enhance customer engagement, while effectively managing the team, budget, and cross-functional collaboration to achieve brand’s business goals.The broad scope of the task requires interaction heavily with various departments.Responsibility:Brand ManagementIntegrated communication strategy for enhancing brand equity and brand preference.Efficient media management and planning for optimum utilization of resources.Manage and coordinate all marketing, advertising and promotional staff and activities.Understanding of product positioning and brand management backed with strong understanding of brand communication using integrated communication tools.Develop a comprehensive yearlong marketing plan aligned with the brand strategy to drive brand/business growth.Develop brand’s/s positioning strategy in line with the Brand objectives.Ensure that the entire brand building strategies/exercise is implemented in all the stores and in all the territories.Liaison with Media Groups to develop appropriate theme communication methodology in line with brand objectives.Work with the brand principal and internal stake holders, to both educate about the market and the brand, to help achieving the objective of building the brand.Put strategies and action plans to build and fix database, and be the custodian for implementation.PR, Promotions & Events:Recommend Brand/store promotions in consultation with brand custodians.Ensure that all communication material required for the promotions is developed / designed and sent to the territories within the time frame specified, and with the required approvals, allowing adequate time in case changes to be adopted.Recommend events specific to brand / product category / season.Forecast along with brand custodians the increase in footfall sales during the promotions; hence come up with an ROI.Plan with editors for PR and media coverage in consultation with Brand Head and Group Corporate communication & PR.Budgeting & Planning:Prepare the annual marketing budget for the Brand in consultation with the management team and allocate resources to territories / brands with the break up in terms of season, campaign, media etc.Prepare annual marketing calendar and Product specification catalogs.Review the budgets and make recommendations to the management as deemed necessary. Report on the utilization of the Budgets periodically.Ensure budget is effectively and efficiently utilized.Media Planning Plan and coordinate with Corporate Marketing on media buying.Review the effectiveness of advertisement promos and take corrective actions.Set agency deliverables with respect to the brand’s communication strategy.Responsible for all approvals on the brand and marketing in coordination with brand and management.Market Research:Conduct periodic market research to study the customer profile / preferences and buying patterns, in coordination with Corporate Marketing.Conduct market research to study the effectiveness of the media campaign and with respect to the money spent.Set goals and parameters for the Marketing Research, ensuring a meaningful output that can be utilized to develop plans and strategies.Others:Negotiate with vendors / media groups and printers.Create opportunities for Cross Promotion (i.e. Banks, Airline, other retail brands) and co-branding.Manage the loyalty program/privilege clubs of the brands and recommend strategies to ensure increase in the perception level of the program.Recommend strategies to Club Apparel team to increase membership in the Loyalty Program and provide support in sending mailers/brochures to privilege club members.Represent the Brands at media and marketing events i.e to understand the essence and the fashion part of each of the brand to enable representing those brands as an ambassador in marketing related needs.Conduct territory and market visits to assess implementation of marketing / branding guidelines and source competitive intelligence.Keep abreast of best practices in marketing, global retail brands, competitive / strategic marketing initiatives and trends.Be close to stores and territories to know the customers and the market trend.Be abreast to the competition in the same sectors to enable market share knowledge.Coordinate with mall management to ensure capitalize on their activities, and utilize opportunities.Be abreast with seasonal launches and product heroes, and brand thematic displays. Provide innovative solutions and proposals for new POS materials for stores/Brand.Qualification:The ideal Senior Marketing Manager in a retail company should have 10+ years of progressive experience in brand management, with a minimum of 5 years specifically in the retail sector. Proven success in developing and implementing strategic brand initiatives, enhancing customer engagement, and achieving measurable business results is essential.

Posted a month ago

Position Objective:The objective of the Area Sales Manager role is to oversee the operations and financial performance of multiple retail stores within an assigned area for 1 or more assigned brands in a region. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires strategic market analysis, financial acumen, and effective communication with senior management/Brand teams to optimize store performance, manage inventory, promotion, marketing campaign implementation in stores and achieve business objectives.Key Responsibility:Operations ManagementOversee the day-to-day operations of multiple fashion retail stores within the assigned area.Ensure all stores operate efficiently and adhere to company standards, including opening and closing procedures.Delegate tasks, assign responsibilities to store managers, and monitor progress.Adhere and enforce Company SOPs, Policies, and procedures, and loss prevention audit guidelines in all the assigned stores. Also, create measures to ensure compliance by all employees.Interpret and make decisions on operations and visual standards based on store and client needs.Single point contact with Brand Teams to implement business/marketing and other strategy elements in the stores uniformlyFinancial ManagementMonitor and analyze sales data, key performance indicators (Units per transaction, Average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, increase in conversion percentage), and overall financial performance, especially P&L and EBITDA, to identify areas for improvement.Analyze financial reports and make data-driven decisions to improve efficiency and profitability.Monitor and manage budgets, expenses, and financial performance for each store.Implement cost-saving initiatives to enhance profitability while maintaining quality.Customer ExperienceEnsure exceptional customer service by coaching and setting service standards for the team at all the stores.Conduct regular store visits to assess customer service quality and address any issues immediately.Collaborate with store managers to implement customer feedback and improve the shopping experience.Market Analysis & StrategyUtilize market insights to identify opportunities for growth and adapt strategies accordingly.Stay informed about market trends, consumer behavior, and competitor activities.Develop and execute area-specific marketing and sales strategies to drive footfall and revenue.Communication & ReportingRegularly communicate with senior management to provide updates on store performance and area-wide initiatives.Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required.Prepare detailed reports on area performance, including successes, challenges, and opportunities for growth.Staff Management & DevelopmentRecruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.Responsible for assessing additional training needs required for optimal performance within the store.Foster a positive work environment that encourages teamwork, innovation, and growth.Develop succession plans to ensure a pipeline of qualified candidates for key positions within the area.Desired Experience:The ideal candidate should have 5-7 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as an Area or District Manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.

Posted a month ago

Objective:This position is responsible for developing and executing architectural design solutions for new retail stores, extensions, refurbishments, and adaptive re-use projects across the company’s portfolio. The role ensures functional, aesthetic, and compliant designs are delivered within budget, aligned with brand standards, and successfully integrated into construction execution.Key Responsibility:Design Development & ConceptualizationPrepare and present conceptual and detailed architectural design proposals, layout plans, and feasibility studies.Collaborate with internal brand teams and project stakeholders to translate functional requirements into effective design solutions.Utilize AutoCAD, Revit, and other design software for preparing 2D/3D layouts, renders, and architectural drawings.Project Coordination & DocumentationCoordinate architectural inputs with MEP, structural, and interior design disciplines to ensure cohesive project delivery.Prepare and submit planning applications, tender documents, and construction drawings aligned with regulatory and corporate requirements.Ensure accurate documentation of specifications, material standards, and brand-aligned finishes.Budget, Compliance & Risk ManagementMonitor project budgets and ensure architectural designs meet cost and timeline constraints without compromising design quality.Ensure compliance with local building codes, health and safety standards, accessibility guidelines, and environmental regulations.Identify and mitigate design-related risks throughout the design development and construction phases.Construction & Site SupportConduct regular site visits to verify construction alignment with design intent and resolve design or execution discrepancies.Assist project managers and contractors in interpreting drawings and resolving architectural issues during site execution.Review contractor submittals, shop drawings, and material proposals for design compliance.Stakeholder CollaborationEngage with brand principals, project managers, senior designers, and vendors to communicate design objectives and align on expectations.Present design proposals to senior leadership for approvals and participate in value engineering and optimization discussions.Support post-completion reviews to capture lessons learned and contribute to design process improvements.Desired Experience:Bachelor’s degree in Architecture from a recognized institution; professional registration is preferred.5+ years of progressive experience in architectural design, preferably within retail, commercial, or mixed-use projects.Strong understanding of building codes, retail space planning, construction techniques, and local authority requirements.Proficiency in AutoCAD, Revit, Adobe Creative Suite, and other design tools.

Posted a month ago

POSITION OBJECTIVE - The position is responsible to develop and implement the long and short-term marketing strategies of the brands assigned - Responsible for brand management, budget management, business development and people management Key Responsibilities: - Work closely with the brands assigned and manage the marketing services function to support the brand and ensure that all above and below the line materials are delivered within budget and that the content and quality of all communications enhance the brand and grow the business in line with brand objectives - Responsible for campaigns for existing and new stores, building and maintaining media relationships and ensuring effective communications with agencies in all markets Brand Management - Integrated communication strategy for enhancing brand equity and brand preference - Efficient media management and planning for optimum utilization of resources - Manage and coordinate all marketing, advertising and promotional activities - Understanding of product positioning and brand management backed with strong understanding of brand communication using integrated communication tools Budget Management / Profit Management - Formulating marketing plans for overall development and accomplishment of top and bottom-line profitability of the brand - Develop new clients and negotiate with them for securing profitable business Business Development - Plan and execute marketing strategies to achieve desired volume, market share and profit objectives - Enhance brand visibility and accelerate business growth through aggressive business development strategies - Develop strategic relationships with key accounts from various sectors to understand their requirements - Provision customized solutions i.e. products and services as well as cultivating relations for retention and acquisition - Develop sales and customer marketing campaign for the organization based on market trends, new market identification and consumption patterns - Formulate and identify strategic alliances for developing new business partners in different regions to open new lines of business Marketing Operations - Conduct competitor analysis by keeping abreast of market trends and competitor moves and identifying prospective clients from various sectors and generating business from the existing - Adept in handling all the retail operations detailed market analysis, range and product selections, marketing and client servicing - Identify customer segments, buying behavior and preferences through the loyalty program by analyzing their consumption behavior and formulating specific initiative - Manage customer centric operations and ensure customer satisfaction by achieving service quality norms - Identify current market trends, gather competitor’s data, identify consumer insights to increase brand penetration and brand loyalty in the market - Responsible f    or advertising media planning and working with local and national media houses, creative team, researchers and other media contacts for preparing cost effective Media Plan - Align with creative team and visual merchandisers to finalize campaign designs

Posted a month ago