Key purpose

The 1stLine On-Site Support & Network Analyst is responsible for monitoring, analysing, and optimizing the performance of satellite communication networks and IFC systems.

This role involves identifying trends, detecting anomalies, and implementing solutions to enhance network availability and reliability.

Key accountabilities

• Monitor and analyse network performance, identifying bottlenecks, anomalies, and optimization opportunities.
• Provide real-time and historical reports on network KPIs, availability, and incidents.
• Troubleshoot performance issues and recommend solutions for optimization.
• Collaborate with NOC Engineers and OSS teams to implement network improvements.
• Participate in root cause analysis (RCA) for major incidents and implement preventive measures.
• Develop and maintain network performance dashboards for enhanced monitoring.
• Analyse usage trends and capacity planning to ensure sufficient network resources.
• Document performance findings, troubleshooting steps, and optimization recommendations.
• Stay current with Satcom technologies, tools, and industry best practices.
• Collaborate with NOC Shift Engineers to support the maintenance of the network availability through routine tasks and surge periods as required.
• Provides Leave/Absence cover for NOC shift engineers as required.

Additional / special features of the role

• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards

• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy

• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities

• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment

Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process