- Manage and nurture existing client accounts in the IT services domain.
- Act as the primary point of contact between the client and internal teams.
- Coordinate with project and delivery teams to ensure client requirements are met on time and with quality.
- Build strong professional relationships with clients and stakeholders to drive repeat business and referrals.
- Identify opportunities for upselling and cross-selling IT services.
- Prepare and present project status reports and business reviews to clients.
- Resolve client issues and concerns promptly to ensure satisfaction.
- Work closely with sales and marketing teams to support business development strategies.
- Maintain detailed records of interactions and communications using CRM tools.
- Collaborate with technical teams to translate client needs into actionable solutions.
