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Assistant Manager - Operations

Swan Global WLL

Job Type

Full-time

Work Type

On-Site

Location

Doha, Qatar

Experience

3 - 5 years

Key Responsibilities:

1. Manpower Planning and Assignment:

  • Collaborate with the Operations Manager to plan and allocate manpower based on client needs and project demands.
  • Obtain approval for deployment strategies and adjust plans based on operational requirements.

2. Daily Mobilization and Attendance Tracking:

  • Verify the Daily Mobilization and Standby Report for accuracy.
  • Cross-check attendance records with updates from Camp Bosses using the Master Track system.
  • Maintain accurate daily records of worker deployment and attendance.

3. Timesheet Management:

  • Collect and review monthly timesheets from Coordinators to ensure they are accurate and complete.
  • Submit finalized timesheets to the finance team for timely invoice preparation.

4. Reporting and Documentation:

  • Generate and distribute daily Management Information System (MIS) reports, focusing on revenue and non-revenue resource utilization.
  • Prepare and submit Site Coordinator reports as needed.

5. Client Communication and Issue Resolution:

  • Serve as the primary point of contact for client inquiries, complaints, and requests related to manpower deployment.
  • Respond promptly and professionally to client communications via phone and email.

6. Continuous Training and Quality Improvement:

  • Support the training and development of the workforce by identifying areas for skill enhancement.
  • Collaborate with internal stakeholders to implement strategies for improving workforce efficiency and quality.