Handle full vehicle inspection, diagnostics, and repair processes from start to finish Receive customers, understand their concerns, and provide clear technical explanations Prepare accurate quotations and repair plans Perform hands-on repair work while also guiding and supporting technicians Assign tasks and supervise technicians to ensure work quality Manage daily workshop operations and workflow efficiently Use diagnostic tools and scanners to identify faults Ensure all work is completed on time and meets quality standards Test vehicles after repair and ensure customer satisfaction