IT Strategy Development

• Lead the development of an IT strategy aligned with the business goals, ensuring the integration of technology initiatives with overall business objectives.

• Ensure IT projects and initiatives align with the broader business vision and objectives, delivering value through strategic investments in technology.

• Collaborate with executive leadership, business units, and IT teams to ensure ongoing alignment and communication about the IT strategy and its execution.

IT Governance

• Develop and maintain the IT governance framework to ensure alignment between IT and business objectives.

• Track departmental KPIs and Strategic Initiatives on periodic basis to completion.

• Establish and follow a reporting governance mechanism to communicate about the progress on the IT delivery and operational activities to the respective stakeholders.

• Coordinate with all the team representatives and leads to ensure the weekly operational progress report is submitted.

• Collaborate with IT teams to identify service improvement initiatives to improve the efficiency of delivery and operational activities and track them to closure.

Program Governance & Delivery Excellence

• Establish a standard IT program and project delivery process and ensure all the teams adhere to the defined process.

• Ensure project managers and stakeholders are adhering to program governance processes.

• Ensure the defined reporting governance structure is being followed across the teams.

• Identify and manage enterprise risks (ERM)

Customer Engagement & Relationship Management

• Provide regular updates to senior management and stakeholders on program performance, risks, and issues.

• Conduct periodic meetings with the customer to maintain regular communication with key stakeholders and provide updates on IT Delivery and Operational activities.

• Identify opportunities for improving customer engagement processes, enhancing relationships, and delivering better IT value.