Responsible for overseeing daily OTA operations while driving growth through supplier partnerships, new business opportunities, and revenue optimization. Acts as the link between the commercial side (suppliers, pricing, revenue) and the operational side (bookings, system coordination, customer service).
Key Responsibilities:
- Manage day-to-day OTA operations: bookings, cancellations, refunds, ticketing, and customer support.
- Coordinate with technology teams to ensure smooth functioning of GDS and API integrations.
- Develop new supplier partnerships (airlines, hotels, consolidators) and negotiate commercial terms.
- Implement pricing strategies and promotions to maximize sales and revenue.
- Monitor KPIs: revenue, margins, booking success rates, customer satisfaction.
- Lead business development initiatives, B2B tie-ups, and corporate partnerships.
- Troubleshoot operational issues, ensure SLAs are met, and improve process efficiency.
- Generate management reports covering revenue performance, supplier relations, and operations.
- Train and supervise operations staff to maintain service quality
