Purpose of the Role:

To provide a professional and efficient CAFM service to the operations department by accurately managing the system, supporting field teams, and ensuring full technical and operational integration to enhance facility management performance.

Key Responsibilities:

• Operate and manage the CAFM system on a daily basis to ensure operational efficiency.
• Install and configure systems, including network, database, and software setup.
• Update system data including assets, locations, and client information.
• Analyze client needs and support system selection and customization.
• Develop and implement project plans for system installation and configuration.
• Generate regular performance reports (SLA / KPI) and custom client reports.
• Coordinate with maintenance and construction teams during handover and mobilization phases.
• Ensure compliance with company policies, procedures, and technical standards.

Education & Experience:

• Bachelor's degree in Mechanical, Civil, or Electrical Engineering.
• 3 to 5 years of experience in Facility Management and CAFM system usage.
• Experience with Crystal Reports for report design and customization.
• Project execution experience and user training background.

Skills

• Proficiency in Microsoft Office (Word, Excel, Project).
• Strong time management and ability to work under pressure.
• Problem-solving mindset with practical solutions.
• High level of accuracy and organizational skills.
• Fluent in English (Arabic is a plus).
• Professional appearance and behavior at all times.