Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 5 years
- Handle Inbound Calls: Answer incoming calls from customers, providing information and assistance related to our products and services.
- Make Outbound Calls: Initiate outbound calls to existing and potential customers to provide information, conduct surveys, and promote products or services.
- Customer Support: Respond to customer inquiries, concerns, and complaints in a polite and professional manner, ensuring customer satisfaction.
- Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department if necessary.
- Data Entry: Accurately record customer interactions and details of inquiries, complaints, or comments in the CRM system.
- Follow-up: Conduct follow-up calls to ensure customer satisfaction and to gather feedback on products and services.
- Team Collaboration: Work closely with other team members and departments to improve service quality and customer experience.
- Adherence to Policies: Follow company policies and procedures, including call handling guidelines and confidentiality requirements.